Director of Operations, Sporting City

Director Of Operations

Sporting City Soccer Club, a Sporting Kansas City property, is seeking an enthusiastic and responsible individual with excellent administrative, organizational, and communication abilities for its Director of Operations position. The Director of Operations will play a pivotal role in the day-to-day administration of the club, overseeing operational aspects and managing the administrative support staff. This individual will collaborate closely with the Directors of Coaching to support the development of the soccer side of the club. This is a full-time position that will report to the Vice President, Youth Sports Properties and will directly manage the full-time Club Administrator. The position is to be a key contributor to the Sporting City Soccer Club team while ensuring all work is consistent with the Sporting KC brand purpose: "We create memories through personalized experiences with our Club." Sporting Kansas City is an equal opportunity employer. We celebrate diversity and equity and are committed to creating an inclusive environment for all associates. All associates are expected to positively collaborate with individuals of diverse backgrounds. We encourage all talented individuals looking for a challenge to apply.

Essential Functions

• Communication: Effectively communicate with coaches, managers, parents, and volunteers. Provide unparalleled customer service. Respond to all emails, voice and text messages, and requests in a timely manner. Responsible for maintaining and updating the club website, and social media platforms. Implement communication strategies and best practices across the club communication channels. Oversee the creation and distribution of club wide communications. Market and promote all club programs and events.
• Registration: Manage the internal club registration system, PlayMetrics. Create and implement registration processes. Manage the tournament and league registration process for all teams. Oversee the registration of players, coaches and volunteers. Coordinate and manage the Club's risk management program. Manage the budget, financial collections, and financial assistance program. Maintain positive relationships with the administrative staff of our key partnerships.
• Operations: Manage the day-to-day office tasks. Manage and implement organizational policies and strategies. Oversee in coordination with the Directors of Coaching, the organization and execution of tryouts. Manage the full-time Club Administrator and the part-time, volunteer support staff. Responsible for creating, organizing, and updating a variety of schedules and assignments. Support Sporting Kansas City's mission, vision and purpose. Represent Sporting Kansas City and its related affiliates in a professional manner at all times. Perform other related tasks as assigned.

Personal Attributes

• Strong organizational, communications and interpersonal skills. Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. Independent judgment to plan, prioritize and organize a diversified workload. Ability to coordinate and lead multiple tasks and projects. Ability to demonstrate poise, tact, and diplomacy. Strong teamwork aptitude required. High level of interpersonal skills to handle sensitive, confidential situations and information. Self-motivated and goal driven. Professional appearance and attitude, as well as ability to work with others. Represent the club in a professional manner and provide excellent customer service.

Skills & Experience

• Bachelor's degree in business and/or sports management, marketing, or another related field preferred. Minimum of two (2) to three (3) years of experience as an administrator at a youth soccer club or soccer association. Capacity to adapt to the unique and vibrant Kansas City market. Must be able to fluently speak, read, and write in the English language. Spanish language fluency preferred, but not required. Proficient in the Microsoft Office Suite. Experience with PlayMetrics preferred.

Our Mission

We elevate Kansas City, transform American soccer, and create memories through personalized experiences with our Club. Our promise is to continually delight our fans and set the benchmark for best practices across Major League Soccer.

Our Values

At Sporting Kansas City, we strive to win championships, deliver a world-class product on and off the field, create the finest fan experiences in sports, create meaningful connections with the community, and innovate in all that we do.

Our Passion for Diversity, Equity, & Inclusion

Sporting Kansas City is an equal opportunity employer. We strive to create an empowering environment for a diverse and inclusive team of associates who make a positive impact on our Club and our community. Individuals from all backgrounds are celebrated and encouraged to apply.

Our Championships

MLS Cup Championship: 2000, 2013

Lamar Hunt US Open Cup: 2004, 2012, 2015, 2017

Supporter's Shield: 2000

Our Ownership

Sporting Club is a high-performance entertainment business offering the highest quality experiences through its unique, superior products and world-class facilities. Sporting Club, a Kansas City based and operated company, was founded by five local entrepreneurs. The five principals of Sporting Club include the following leaders in the Kansas City business community: the Patterson Family; Cliff Illig, co-founder of Cerner Corporation; Greg Maday, chairman and CEO of SpecChem, LLC., and co-founder of Rock Island Capital, LLC.; Pat Curran, founder and principal of C3 Capital, LLC and Robb Heineman, principal and co-founder of Rock Island Capital, LLC. In 2006, Sporting Club purchased the Kansas City Wizards professional soccer team from Lamar Hunt and Hunt Sports Group as the first step in building its high-performance entertainment company. Sporting Club has committed more than $200 million to Kansas City soccer and brought the state-of-the-art Children's Mercy Park to Kansas City by way of their diligence. The ownership group is unique to Kansas City sports, as Sporting is the only professional sports organization with local ownership.