Detail Technician

Detail Technician

The primary responsibility of the Detail Technician is to function as a skilled-level detail employee who can perform reconditioning at all levels. The role of Detail Technician is to achieve and maintain a high-quality product in a fast-paced performance-oriented environment.

Role and Responsibilities

Performs work with efficiency and accuracy, in accordance with dealership and factory standards.

• Communicates with parts department to obtain the required parts or accessories to complete the job.
• Examines assigned vehicle(s) to determine if it has any existing damage or added parts and capture that information on the customer detail checklist.
• Communicates with the Detail Manager if additional work is needed, or if reconditioning cannot be completed within the allotted time.
• Achieves 120% or greater hour efficiency.
• Reconditions vehicles interiors and exteriors in compliance with all company standards and customers requests.
• Operates buffers, steamers, air hoses, vacuums, and other equipment to meet company service expectations.
• Understands company needs and can shift priorities.
• Ensures the carwash and internal area is maintained up to company standards.
• Utilizes cleaning, protective, and restorative agents to enhance and maintain vehicle appearance in compliance with the company and OSHA regulations.
• Maneuvers vehicles on and off company premises to different locations independently or with customers.
• Manages inventory and reordering supplies on an as needed basis.
• Ability to work independently and within a team environment.
• Properly dispose of used parts and return unused parts to the parts counterperson.
• Complies with all company policies and upholds standards for service quality.
• Participates in company training programs, schools, and events.
• Refuels new or used vehicles when needed and approved by a manager.
• Reports machinery defects or malfunctions to the Detail Manager.
• Ensures that customers' cars are kept clean. Notifies a manager immediately of anything that has happened to change the appearance or condition of a vehicle.
• No unnecessary use of customer vehicles or reckless driving.
• Maintains and is accountable for all dealership-owned tools and property. Returns them to the proper location and in the same condition as they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Reports any safety issues immediately to management.
• Maintains a safe and clean work environment.
• Other duties as needed

Physical Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

• Moving about the dealership to complete auto detailing
• Using hand and/or power tools and equipment consistent with industry standards
• Using computer to look up information
• Standing or walking for 6 to 8 hours in a shift
• Bending, stretching, lifting, reaching, and climbing
• Utilizing physical and manual dexterity
• Lifting up to 50 lbs.

Qualification and Education Requirements

• High School diploma or equivalent required