Bilingual Commercial Insurance Account Manager

Job Description

Job Description

Looking for more than just another insurance agency?

If you're an experienced insurance professional who enjoys building relationships, solving problems, and becoming a trusted advisornot simply processing paperworkyou may be exactly who we're looking for.

The Jennifer Haring Agency is seeking an experienced Bilingual Commercial Insurance Account Manager to join our growing Fort Worth team.

Our agency continually invests in technology, automation, and better workflows so our team spends less time pushing paperwork and more time serving clients.

You'll enjoy this position if you:

Enjoy solving problems and finding solutions for clients.

Take ownership of your work and follow through on commitments.

Prefer building long-term relationships over simply processing transactions.

Want to grow with an agency that values technology, efficiency, and continuous improvement.

Annual Base Salary + Commission + Bonus Opportunities

Competitive Salary

Paid Time Off (PTO)

Paid Holidays

Career Growth Opportunities

Mon-Fri Schedule

No Nights or Weekends

Professional Development & Training

Technology and workflow improvements designed to reduce administrative work and support exceptional client service

In this role, you'll manage an established book of Commercial Lines accounts while building long-term client relationships and helping businesses protect what they've worked hard to build.

• Manage Commercial Lines accounts, including endorsements, renewals, certificates, audits, billing questions, and day-to-day customer service.
• Build long-term relationships with commercial clients through proactive communication, account reviews, and trusted insurance advice.
• Identify account-rounding and cross-selling opportunities by recognizing clients' evolving insurance needs.
• Process and track renewals according to agency timelines while maintaining a high level of accuracy and attention to detail.
• Maintain accurate client documentation, policy records, and agency management system activities.
• Work with multiple insurance carriers, underwriters, and agency management systems to provide timely solutions for clients.
• Collaborate with agency leadership to improve workflows, enhance client experience, and support continuous improvement initiatives.
• Provide backup support for the Personal Lines team during vacations, absences, and peak workloads.
• Participate in ongoing professional development and training to stay current on insurance products, technology, and industry changes.
• Take ownership of assigned accounts by proactively identifying potential coverage concerns, following through on client requests, and delivering exceptional service.

Required Qualifications

• Active Texas Property & Casualty License
• Fluent in English & Spanish
• Minimum 2 years of insurance agency experience

Preferred Experience

• Commercial Lines servicing experience
• Endorsements, renewals, certificates, and policy changes
• Experience with agency management systems
• Excellent organization and attention to detail
• Ability to independently manage multiple priorities
• Strong written and verbal communication skills
• Positive, proactive approach to client service
• Willingness to cross-train and support Personal Lines when needed