Administrative Support Associate

Administrative Support Associate - #002077


Please see Special Instructions for more details.
To be considered, you must apply online. Applicant should attach a cover letter, up to date resume, and a list of three professional references (include names, addresses and complete contact information).

Applicants who wish to claim veteran's preference must upload a copy of their DD-214.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.

All new hires into positions subject to the State Human Resources Act (SPA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).

Posting Details

Posting Information
Posting Number
SHRA1701P

Quick Link for Internal Postings

Classification Title
Administrative Support Associate

Competency Level
Advanced

Working Title
Administrative Support Associate - #002077

Department
Center for Community Engagement & Service Learning

About WCU
Western Carolina University continues to rank high on Forbes 'Best Employers' lists each year. Including:
* 2025 - Ranked 1st in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.
* 2024 - Ranking in the top 8.5% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 34 out of the top 400 employers across all industries.
* 2023 - Ranked in the top 20% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 97 out of the top 500 employers across all industries.
* 2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.
Western Carolina University is the UNC system's westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

Position Summary
The primary location of this position is on-site in Cullowhee, NC. This position is designated as being subject to the State of North Carolina Human Resources Act (SHRA).

Western Carolina University seeks a detailed-oriented, adaptable, organized, and enthusiastic professional to serve as the Administrative Support Associate of the Center for Community Engagement & Service Learning (CCESL). This position will work in tandem with the Center leadership and staff to support and manage community service and engagement activities.

• Among the work requirements are:
• Tracking all associated budgets and organization of funds
• Scheduling and supporting Center meetings, events, and processes
• Representing the Center at various on-campus functions
• Engaging with and supporting various constituent groups, including faculty, staff, community partners, and students

The Administrative Support Associate will work to support the CCESL in all operations and office functions.

The Center for Community Engagement and Service Learning is housed within Undergraduate Studies, an integral component of the university's focus on the holistic student experience. Undergraduate Studies seeks to improve individual lives and enhance economic and community development in the region, state, and nation through engaged learning opportunities. CCESL manages a comprehensive catalog of programming initiatives focusing on experiential education, civic responsibility, and community engagement, which aims to enhance engaged student learning, facilitate faculty engagement and development, and provide service to communities and community organizations throughout the Western NC region. The Administrative Support Specialist/Operations Coordinator reports to the Director of the Center for Community Engagement and Service Learning.

As a staff member of CCESL, the Administrative Support Associate will strive to provide efficient and effective services to students, faculty and staff/administrators of the University, and community partners, while maintaining a positive attitude and cultivating a healthy work environment. This position will function at the Advanced Competency level.

Must be eligible to work in the United States without sponsorship.

Knowledge, Skills, & Abilities Required for this Position

• Knowledge of Administrative Practices: Familiarity with office management procedures and technology, budgeting, and financial record-keeping, and data management.

• Organizational and Time Management Skills: Strong ability to prioritize tasks, manage multiple projects simultaneously, and maintain attention to detail in a fast-paced environment, ensuring efficient support for meetings, events, and daily operations.

• Interpersonal and Communication Skills: Excellent verbal and written communication abilities to effectively engage with diverse stakeholders, including students, faculty, community partners, and external organizations, fostering positive relationships and collaboration.

• Adaptability and Problem-Solving Skills: Capacity to adapt to changing priorities and challenges, demonstrating resourcefulness and initiative in addressing issues that arise in support of the Center's mission and operations.

Minimum Qualifications
Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Anticipated Hiring Range
$41,777

Position Type
Permanent Full-Time

Number of Hours per Week
40

Number of Months per Year
12

Salary Band Range
$33,540 - $54,455

Salary Grade
For administrative purposes during the implementation of Career Banding this advanced level position is considered a Salary Grade 61

Posting Text
Open Date
08/17/2026

Close Date
08/24/2026

Open Until Filled
No

Special Instructions to Applicants
To be considered, you must apply online. Applicant should attach a cover letter, up to date resume, and a list of three professional references (include names, addresses and complete contact information).

Applicants who wish to claim veteran's preference must upload a copy of their DD-214.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.

All new hires into positions subject to the State Human Resources Act (SPA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).

Background/E-Verify
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.


Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit . Proper documentation of identity and employability are required at the time of employment.

Credential Verification
All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

EOE
Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call View phone number on click.appcast.io or email at View email address on click.appcast.io.

University Safety
The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 View phone number on click.appcast.io) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 View phone number on click.appcast.io). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

Applicant Documents



Required Documents

1. Cover Letter/Letter of Application
2. Resume
3. List of references

Optional Documents

1. DD-214
2. NGB 23A (RPAS)
3. DD256 or NGB22

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. *
   How did you hear about this employment opportunity?
   • HigherEdJobs.com
   • Inside Higher Ed
   • HERC - Higher Education Recruitment Consortium
   • Website - Jobs.wcu.edu
   • Indeed.com
   • Personal Referral
   • Agency Referral
   • Other
   
   
   
2. *
   Do you require sponsorship?
   • Yes
   • No