Resident Services Manager - Assisted Living

Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates can learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!

The Assisted Living Care Director maintains responsibility for the Traditional Assisted Living Program and all program functions within the Benchmark Community. Responsibilities include the daily delivery of services with the Resident Care Director and programs including resident and family satisfaction. The Assisted Living Care Director is responsible for hiring, supervising, educating, developing, supporting, and coaching all Resident Care Associates; customer and family relations; quality assurance; regulatory compliance and financial management. The program’s goal is to provide an environment that maintains each resident’s highest level of physical, social, and psychological well-being.

Responsibilities

• Accountable for labor hours and overtime usage
• Schedules staff (budgetary guidance)
• Executes traditional resident care budget for community
• Completes daily review of time keeping practices and punch detail to assure all hours worked are appropriately recorded and paid
• Recognizes and assists in the prevention of elder abuse, neglect, and exploitation (financial and other) and reports to appropriate sources per state regulations
• Ongoing evaluation and assessment of the Traditional Program to define needs and opportunities for growth
• Participates in daily Stand-Up Meetings, weekly Department Head Meeting, Resident at Risk meetings, Resident Move In, Resident Tracking Meeting and Associate RYG meetings as scheduled with the Executive Director and community team

Requirements

• Undergraduate degree preferred

• Possesses knowledge of dementia, Alzheimer’s, memory impairments and techniques on behavior management

• Possesses knowledge of Microsoft Office

• Experience with YARDI, UltiPro, UTA, ERSP, VLT and ULM a plus

As a community leader at Benchmark, you will have access to a variety of benefits including, but not limited to, the following:

• 8 holidays & 3 floating holidays
• Vacation and Health & Wellness Paid Time Off
• Discounted Meal Program
• Associate Referral Bonus Program, up to $1,500
• Physical & Mental Health Wellness Programs
• Medical, Vision & Dental Benefits; no enrollment waiting period
• 401k Retirement Plan with Company Match
• Company-provided Life Insurance & Long-Term Disability

Benchmark Senior Living is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

We embrace and encourage our associates’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our associates unique.