Operations & Sales Support Coordinator- Japanese Bilingual

*Japanese Bilingual is a MUST Location: Los Angeles, CA | 100% On-site Position: Assistant to Manager (Operations & Sales Support) Industry: Veterinary / Medical Distribution Status: Full-time, Non-Exempt Salary Range: $23 – $27/hour (DOE) Summary of the Position: A growing company in the veterinary pharmaceutical and medical device industry is seeking a bilingual (Japanese-English) Assistant to support the Manager. This position focuses primarily on order processing, shipping operations, and customer support , while also assisting with sales-related activities such as seminars and client communication . This role is ideal for someone who is detail-oriented, proactive, and interested in both operational work and client interaction. Breakdown of Responsibilities: 70% Operations (Order Processing & Shipping) 30% Sales Support & Client Interaction Key Responsibilities Operations & Shipping Process sales orders and coordinate shipments (domestic & international) Pick, pack, label, and prepare products for shipment Arrange pickups and manage shipping carriers (FedEx, UPS, USPS, etc.) Create shipping lists and send shipment notifications to customers Perform inventory checks and manage stock levels Inspect incoming products and handle discrepancies, returns, and vendor claims Track deliveries and follow up on delays or issues Maintain organized inventory and warehouse space Sales Support & Coordination Support seminars, trade shows, and academic conferences (including travel) Communicate with clients (primarily Japanese veterinarians and institutions) Assist with product promotion, including specialized medical devices Handle customer inquiries and build relationships Administrative Support Support the Manager with daily operations and coordination across locations Maintain documentation (invoices, POs, shipping records) Assist with various internal tasks as needed Travel Requirements Business trips to Japan (approx. 1-3 times/year) Domestic travel within the U.S. (approx. 2-3 times/year) Occasional travel to Hawaii and conference locations Typical trip duration: ~1 week Qualifications Expert-level Japanese and business-level English Strong attention to detail and accuracy Positive attitude and strong communication skills Ability to handle both operational and client-facing responsibilities Interest in medical, pharmaceutical, or veterinary industries Team-oriented with a proactive mindset Preferred Qualifications Experience in logistics, shipping, or order processing QuickBooks experience is a plus Basic to intermediate Excel skills Work experience in Japan is a plus Additional Information Work Schedule: 9:30 AM – 6:00 PM (30 min lunch) Must be able to travel without restrictions Pet-friendly workplace Detail-oriented work environment requiring accuracy and consistency #J-18808-Ljbffr