Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Los Gatos Dog & Cat Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $24 - $26 per hour, for each hour worked
• This is a full-time position, with a 5/8 schedule and availability needed Monday through Friday and every Saturday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with HSA options and choice of UnitedHealthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match starting in 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance
• Our break room is well stocked with your favorite treats and drinks!

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Los Gatos Dog & Cat Hospital?

Los Gatos Dog & Cat Hospital is a full-service veterinary medical facility located in the heart of Los Gatos, CA. Our 8-doctor team has been a trusted partner in the community for decades, providing exceptional care for pets and peace of mind for the people who love them. We are passionate about promoting responsible pet ownership, preventive health care, and educating clients to support lifelong well-being for their pets.

As an accredited American Animal Hospital Association (AAHA) practice, we uphold high standards of patient care, safety, and client service. Our hospital is well-equipped with modern diagnostic tools and surgical capabilities, and we take pride in offering a wide range of services to support pets at every stage of life.

We value collaboration, professional growth, and a supportive team environment where everyone contributes to delivering excellent care.