Sr Manager, Change Management

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​​This job is a member of the Customer Experience Innovation and DeliveryTeam within the Customer Experience Division.

• Responsible for ​leading a team focused on ensuring change initiatives meet objectives on time and on budget by increasing employee adoption and usage. Will specialize on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. Primarily responsible for leading the team that creates and implements change management strategies and plans that maximize team member adoption and usage and minimize resistance. Works to drive faster adoption, higher ultimate utilization of and proficiency with changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

What you'll do

• Develops and implements change management strategies and programs for a broad range of initiatives

• Collaborates with corporate development team, designs, applies and adapts a structured methodology to lead change management initiatives

• Builds change readiness capability throughout the organization

• Partners with CEID solutions teams ensuring change management activities are integrated into each project plan

• Supports the execution of plans by training, comms and change management teams

• Continuously develops knowledge of business processes, in order to assist in identifying when changes in systems, processes or software applications should be initiated

• Provides direct support and coaching to all levels (leaders, Change Champions, and staff) and creates and maintains lines of communication between business, stakeholders, and other change management groups to prepare them for the transition through change impacts, walkthroughs, tool demos, etc

• Applies a structured methodology and leads change management activities

• Applies a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative

• Supports communication efforts

• Supports the design, development, delivery and management of communications

• Assesses the change impact

• Conducts impact analyses, assess change readiness and identify key stakeholders

• Supports training efforts

• Provides input, documents requirements and supports the design and delivery of training programs

• Completes change management assessments

• Identifies, analyzes and prepares risk mitigation tactics

• Identifies and manages anticipated resistance

• Consults and coaches project teams

• Creates actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

• Supports and engages senior leaders

• Coaches managers and supervisors

• Supports organizational design and definition of roles and responsibilities

• Coordinates efforts with other specialists

• Integrates change management activities into project plan

• Evaluates and ensures user readiness

• Manages stakeholders

• Tracks and reports issues

• Defines and measures success metrics and monitor change progress

• Supports change management at the organizational level

• Manages the change portfolio

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor's degree or equivalent training/experience

• 7 years of experience in Organizational Change Management

• Experience leading high-performing teams

• Change management experience in large market companies

• Experience working directly with senior executives

• Experience managing outside vendors and budgets

• Experience preparing and delivering executive-level presentations

• Experience in data gathering and analysis

• Familiarity with project management approaches, tools and phases of the project lifecycle

• Experience with large-scale organizational change efforts

Preferred Qualifications- Education & Prior Job Experience

• ​Master's degree

• Change management certification or designation

• Experience designing and implementing large scale training programs

Skills, Licenses & Certifications

• Solid understanding of how people go through a change and the change process

• Experience and knowledge of change management principles, methodologies and tools

• Excellent active listening skills

• Ability to clearly articulate messages to a variety of audiences

• Ability to establish and maintain strong relationships

• Ability to influence others and move toward a common vision or goal

• Flexible and adaptable; Ability to work in ambiguous situations

• Resilient and tenacious with a propensity to persevere

• Forward looking with a holistic approach

• Organizational skills with an inclination for planning strategy and tactics

• Ability to problem solve and identify root cause

• Ability to work effectively at all levels in an organization

• Must be a team player and able to work collaboratively with and through others

• Acute business acumen and understanding of organizational issues and challenges

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.