Assistant General Manager

Job Description

Job Description

ABOUT THE CENTER CLUB

Established in 1962, The Center Club was founded on a charter of non-discrimination as a most distinguished private club which would fulfill their needs in one location easily accessible to political, legal and business communities. Since the beginning, The Center Club has been one of the more prestigious locations in the city for members to meet and dine in comfortable and subtle elegance and enjoy entertaining others of like mind. At The Center Club we provide the finest food and service possible for our members and their guests. From our food and beverage operation to our administrative staff, we maintain the highest level of quality and only the finest of standards. We are happy to have you join our team to help us continue to meet these objectives .

POSITION SUMMARY:

The Assistant General Manager plays a key role in supporting the General Manager and Club leadership in overseeing daily operations and ensuring consistent, high-quality Member and guest experiences. This position helps coordinate across multiple departments, supports service standards, budgeting, and communication, and contributes to the smooth execution of service, facilities, and overall Club operations. Success in this position requires strong organizational skills, adaptability, and a genuine desire to learn and grow within the private club industry, with increased responsibility and development opportunities emerging as the individual deepens their understanding of the Club’s culture and operations.

LEADERSHIP:

• Offer effective leadership and direction for managers and staff in the Clubhouse.

• Establish and maintain respectful rapport with all managers and department heads.

• Be a positive and enthusiastic motivator for all clubhouse personnel, coaching and mentoring the clubhouse leadership and team.

• Be a collaborative team player who is willing to be “hands-on” when necessary but understands when to step back and lead the team.

• Ensure the team clearly understands performance expectations and that assigned tasks are reasonable, well-conceived, and appropriately conveyed. Provide resources necessary to allow employees to perform their jobs effectively and be fair and firm in adherence to club policy and procedure.

• Recommend, monitor, and manage policies, operating procedures, and staffing for all areas; recognize the needs and consistently perform high levels of service in each of these operating areas.

OPERATIONS AND MEMBERSHIP:

• Assists department leaders with training, performance, and team development, fostering a positive and high-performing work environment.

• Assists the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts, and budgets.

• Monitors safety conditions and employees’ conformance with safety procedures; updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments.

• Maintains contact with members and helps to assure maximum member satisfaction.

• Receives and resolves complaints from Club members, guests, and employees.

• Ability to function as the Club’s General Manager during their absence.

• Knowledge of management requirements for housekeeping, engineering, maintenance, repair, and security functions at the Club.

• Must demonstrate appropriate analytical skills, attention to detail, organizational, and project management skills.

• Take personal ownership of his or her area of responsibility and understand the need to be consistently “member ready” in both appearance and service.

• Establishes, updates, and maintains all written standards and procedures for the department as needed.

• Working in coordination with other leaders to ensure consistent standards result in member satisfaction.

• Have a strong, highly visible, and respectful presence with the membership, be an exceptional communicator, have adroit interpersonal skills, and have the maturity to instinctively know how to treat members and guests with a high level of service.

• Hold weekly staff meetings with direct reports to keep them informed of necessary and relevant activities and expectations at the Club. Assist in planning and be responsible for ensuring special club events are well-conceived and executed.

• Ensure adherence to, and compliance with, all health, safety, liquor consumption, and all other food and beverage regulations. Keep current on all matters of the food and beverage industry.

HUMAN RESOURCE MANAGEMENT:

• In conjunction with the HR team, manage member relations, resolve concerns, support events, and ensure operational and regulatory compliance.

• Counsels with other managers and employees about employee grievances and complaints; directs problem correction where possible.

• Have a passion and aptitude for teaching and training all clubhouse service personnel, working, as necessary, with the staff directly responsible for operations.

• Be a focused and consistent evaluator of personnel, ensuring that standards of conduct and delivery are met; this includes oversight of high standards of appearance, hospitality, service, and cleanliness of the clubhouse facilities.

• Establish and consistently enhance operating standards for personnel in areas of responsibility and consistently evaluate knowledge, understanding, and execution of these high standards.

• Conduct and/or oversee training programs for clubhouse service personnel on various issues, including service techniques, knowledge of menu items and daily specials, sanitation, team building, and conflict resolution; regularly test and evaluate knowledge and understanding of these expectations.

• Ensure that an effective orientation and onboarding program exists in all areas of responsibility, along with consistent professional development and training.

FINANCIAL:

• Monitors the budget and directs corrective action procedures as necessary to help assure that budget goals are attained.

• Monitors internal cost control procedures.

• Plans and implements the clubhouse and front-of-house food and beverage budget.

• Clearly understand the metrics for the successful attainment of financial goals and objectives in F&B and clubhouse operations.

• Consistently monitor payroll and labor resource allocations to ensure they are in line with financial forecasting and goals.

• Oversee data management, including dining reservations, covers and average check, menu mix, menu engineering, P&L, and Membership satisfaction.

• Have a strong sense of urgency and responsiveness, while maintaining the quality and integrity of the department’s business plan.

CANDIDATE QUALIFICATIONS

• 6 years or more of substantial private Club or hospitality industry experience with management and supervisory experience and progressive professional advancement.

• Extensive background in Food and Beverage operations including high volume banquets preferred.

• Demonstrate exceptional interpersonal skills, polished professional personal appearance, be well spoken, self-motivated, and a self-starter.

• Ability to manage and inspire personnel with a passion for training team members.

• Flexible, patient, and adaptable management style.

• Excellent communication and leadership skills.

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS

• Bachelor’s degree (B.A.) in Hospitality Management or related field is desired.

• Members of Club Managers Association of America (CMAA) and other professional associations.

Candidates must have valid work authorization for the U.S.

What The Center Club Offers

• Competitive pay. Starting rate is based on position and experience.
• Paid Parking
• Excellent work schedule
• Opportunities for additional hours
• Welcoming, professional work environment.
• Chef prepared meals

Benefits at a Glance

• 401(k) matching
• Medical/Dental/Vision insurance
• Employee assistance program
• Life insurance
• Paid time off
• Referral program