Command Center Associate

Base Pay This role has a minimum base pay from $15.15 per hour with higher starting pay available based on experience. Position Summary This position is responsible for greeting customers and managing the customer storage pick‑up process. Full‑time and part‑time positions are available. Major Responsibilities Meet and greet storage buy customers. Manage the storage buy pick‑up process with the company’s car topper program. Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP). Verify the identity of the person picking up the storage buy order(s) to ensure they are authorized. Obtain the required customer information on all storage buy pick‑ups. Deliver customer storage buy orders in POS. Comply with the company’s safety standard operating procedures for lifting practices. Be an expert in all product knowledge and assist customers with product questions and selections. Clean and stock products according to Floor&Décor’s brand standards. Act and work in a manner that is consistent with the company’s core roles. Minimum Eligibility Requirements 1 year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job. Excellent communication skills (verbal and written). Excellent interpersonal skills with the ability to work with all levels of store management and store associates. Strong computer skills and internet project coordination experience. Must be a self‑starter and work well in a fast‑paced environment. Working Conditions While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Physical/Sensory Requirements Physical Work – Ability to exert 30–60 pounds of force occasionally, or 20–30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use hands and fingers to handle or feel objects. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl. Store Hours Monday – Friday 7:00 AM – 8:00 PM Saturday 8:00 AM – 7:00 PM Sunday 10:00 AM – 6:00 PM Pickup Hours Monday – Friday 7:00 AM – 7:00 PM Saturday 8:00 AM – 7:00 PM Sunday 10:00 AM – 6:00 PM Benefits & Rewards Bonus opportunities & career advancement opportunities at every level 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program Medical, dental, vision, life, and other insurance plans (subject to eligibility criteria) Work‑life Balance Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off that starts on Day 1 Equal Employment Opportunity Floor&Décor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above. #J-18808-Ljbffr