Assistant Housekeeping Manager

Assistant Housekeeping Manager

Four Seasons Hotel New York Downtown is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel. We are New York's Luxury Lifestyle Icon. Our mission is to inspire meaningful connections, curate exceptional experiences, and deliver passionate service with kindness, care, and a commitment to excellence. Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise. Our purpose is to enrich the lives of employees, guests, and the community around us. We think differently, we are client obsessed, we have passion, we own it, we truly care about each other, and we have integrity.

The Four Seasons Hotel New York Downtown is looking for an Assistant Housekeeping Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Assistant Housekeeping Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel.

This position reports to the Director of Housekeeping for New York Downtown. You will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect, and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions, and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

You are enthusiastic, optimistic, and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development, and celebrate your team's success. You set expectations and know to 'inspect what you expect'. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized, and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you're effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

Basic purpose: The Assistant Housekeeping Manager oversees the Housekeeping operations, manages the staff, and controls the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas, and Employee Areas meet the highest standards of cleanliness. Direct the efforts of the Laundry/Valet Department.

Essential functions:

• Assist in managing daily housekeeping operations to ensure exceptional cleanliness and presentation standards.
• Supervise room attendants, public area attendants, house attendant, and laundry and valet personnel.
• Conduct regular inspections of guest rooms, suites, public areas, and service areas, laundry areas.
• Monitor room readiness and coordinate closely with Front Office and Engineering teams.
• Train, coach, and develop housekeeping staff to maintain luxury hospitality standards.
• Assist with scheduling, payroll review, attendance monitoring, and labor cost control.
• Ensure compliance with health, safety, sanitation, and brand standards.
• Handle guest requests, complaints, and service recovery situations professionally and efficiently.
• Monitor inventory levels and assist with ordering housekeeping supplies and equipment.
• Support departmental projects, audits, and quality assurance initiatives.
• Prepare operational reports and participate in management meetings.
• Assigns staff to complete the needed activities for the day.
• Responds to all guest requests in an accurate and timely manner.
• Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed.
• Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone.

Non-essential functions:

• Ensure payroll is accurate.
• Ensure Standards Tests are completed daily.
• Oversee Perfect Room program.
• Oversee Night Cleaners.
• Provides Crunch team assistance to departments throughout the hotel.
• Flexible schedule, weekends, holidays available to work.

Knowledge and skills:

• Education: High School education or equivalent experience. College degree preferred.
• Experience: Two years employment in a related position with Four Seasons or another organization. Proven leadership and supervisory experience.
• Requires working knowledge of the Housekeeping aspect of Four Seasons services, policies or operations and generally learn on-the-job.
• Requires knowledge of the ability to operate computer equipment.
• Ability to read and speak English clearly.
• Previous supervisory experience.
• No. of Employees Supervised: 62
• Travel Required: None
• Hours Required: Scheduled days and times may vary based on the need. Must be able to work weekends and Holidays.

Salary range- $86,000- $88,000

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence