Residential Monitor (All Shifts)

Job Details Job Location: Housing and Shelter – Cleveland, OH 44114 Salary Range: $16.00 – $16.00 per hour Company Description: A mission-driven organization, LMM has a 56-year history of service to the community and is a recognized leader in implementing best practice for safety net services and providing innovative solutions that assist people on their journey to stability, self-sufficiency, and well-being. Serving Northeast Ohio, we help people obtain job skills and employment, locate safe and stable housing, access supportive services, and overcome barriers to secure second chances in the community. Position Summary The Residential Monitor in a low-demand shelter is responsible for the overall functioning of the shelter, including maintaining a peaceful, safe, supportive, and orderly environment. The position serves single adults who are homeless and includes basic orientation (services, rules, and policies), assistance with basic immediate needs, de‑escalating conflict, and being a stable, welcoming presence. Responsibilities Conduct rounds, security checks, and perform searches as needed; immediately report abnormal findings to shift supervisor or Director of Operations. Enforce rules and assist with daily needs of shelter residents. Handle front desk duties, including enrolling new residents in the shelter data system, scanning residents in, enforcing bans, and utilizing appropriate security measures (e.g., metal detector, wanding, handling contraband). Monitor security cameras to ensure compliance with conduct policies. Interact with clients professionally, using open and respectful communication. De‑escalate potentially volatile situations between clients when necessary, utilizing Handle With Care’s intervention strategies. Monitor client and visitor movement inside the facility. Prepare incident/accident/injury reports as necessary. Maintain detailed records of events that occur during the shift. Qualifications High school diploma or equivalent. Some experience working with the homeless, chemically dependent, or mentally disabled individuals. Effective communication and crisis intervention skills. Additional Information LMM is an Equal Opportunity Employer that recognizes the value of having staff who reflect different life experiences and backgrounds. We offer excellent benefits, generous PTO, and respectable wages. Applications accepted until positions are filled. #J-18808-Ljbffr LUTHERAN METROPOLITAN MINISTRY