Delivery & Support Engineer

The Delivery & Support Engineer is responsible for delivering high-quality technical and application support external users by troubleshooting issues, analyzing system behavior, and providing timely, effective resolution. This role requires someone who can quickly learn new systems and tools, communicate clearly with customers and team members, and manage multiple priorities in a fast-paced support environment. The ideal candidate is a strong problem solver with attention to detail, a customer-focused mindset, and the ability to work through high-volume support requests with accuracy and professionalism. This is a five-day in-office role that requires some flexibility in scheduling to help support customer requests, team coverage, and multiple U.S. time zones. Responsibilities Provide phone, email, and web-based support for technical and software-related issues. Troubleshoot user, system, and application issues and work toward timely resolution. Analyze reports, forms, workflows, and system behavior to identify root causes of issues. Communicate clearly with customers and internal teams to manage expectations and provide updates. Escalate more complex issues appropriately while maintaining ownership through resolution. Support users with data corrections, system usage questions, and best-practice guidance. Document incidents, troubleshooting steps, resolutions, and recurring issues. Contribute to support documentation, knowledge base articles, and internal process improvements. Learn and maintain working knowledge of supported systems, software functionality, and related tools. Assist with testing fixes, reviewing new functionality, and validating issue resolution. Provide training or guidance to end users as needed, including through virtual sessions or written instructions. Support multiple incoming requests while prioritizing based on urgency and business impact. Perform other support-related duties as assigned. What We’re Looking For Quick learner who can rapidly understand new systems, processes, and tools. Strong problem-solving and troubleshooting skills, with the ability to think logically and work through issues methodically. High attention to detail and accuracy when reviewing cases, data, and support documentation. Ability to work well under pressure and manage multiple issues at the same time. Comfortable handling high-volume, and at times repetitive, support tasks while maintaining quality. Strong written and verbal communication skills, especially when explaining technical information to non-technical users. Customer-focused mindset with a professional, responsive, and solutions-oriented approach. Strong organizational skills and the ability to follow through on open issues. Ability to work independently while also collaborating effectively with a team. Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent technical background/training. Demonstrated technical aptitude and ability to learn software, systems, and support tools quickly. Familiarity with general IT support concepts such as user support, issue tracking, troubleshooting, and system navigation. Proficiency with computers and standard business software, including Microsoft Office. Ability to analyze information, identify issues, and recommend practical solutions. Preferred Skills Experience or coursework in technical support, help desk, application support, or customer-facing technology roles. Exposure to troubleshooting business applications, software systems, or workflows. Basic understanding of databases, tables, fields, and relational data concepts. Familiarity with SQL or experience querying data is a plus. Exposure to web or software technologies such as HTML, XML, XSL, .NET, or related tools is helpful. Experience with network troubleshooting fundamentals. Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer. Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Location Apopka, Florida Travel 0-5% Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Taking Care of You & Your Family Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing View email address on click.appcast.io or by calling View phone number on click.appcast.io. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. Get to Know Our Tyler Family At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here. To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members. While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow. Join our Talent Network to stay connected and up-to-date on our latest job openings and talent news. #J-18808-Ljbffr