Help Desk Support Engineer

SOSI

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. Job Description **This position is contingent upon contract award** SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues, resolving access problems, and supporting IT management tools and systems. This role ensures prompt issue resolution, delivers user training, and supports cloud-based applications and IT service operations. Providetechnical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution. Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements. Qualifications Minimum Qualifications: Associate’s degree in Information Technology, Computer Science, or a related field OR three (3) years of equivalent experience in IT support. Demonstrated experience resolving user access issues. Experience troubleshooting software functionality and system issues. Experience providing technical training to users. Experience supporting incident response activities. Proficiency in troubleshooting software issues and managing user access. Experience supporting cloud-based IT applications. Strong customer service and documentation skills. Desired Qualifications: CompTIA A+ certification. ITIL Foundation Certification. Microsoft Certified: Modern Desktop Administrator Associate certification. Experience supporting JIRA, GitLab, or similar IT management tools. Additional Information Working Conditions: The work to be performed remotely Must have strong internet connection Quit workspace free from interruptions and background noise Working at SOSi: All interested individuals will receive consideration and will not be discriminated against for any reason. #J-18808-Ljbffr SOSi

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Help Desk Support Engineer in Florida, NY vacancy

Help Desk Support Engineer - Jr
...Join the Nalley Consulting team at Southcom HQ. Position Help Desk Support Engineer LCAT: Jr Location: SOUTHCOM HQ, Doral, FL / Off‑site Office: U.S. SOUTHERN COMMAND J2 Required Clearance No Required Education Associate’s degree in Information Technology, Computer Science...
Suggested
Temporary work
Work at office
Remote work
Flexible hours
NALLEY CONSULTING, LLC
Florida, NY
3 days ago
Network Support Technician
...Inserso is seeking Network Support Technicians to provide support to our DHS customers... ...connectivity, and end-users in a Service Desk supported Tier II environment. This position... ...implementation by the architecture and engineering team and COTS products. Must possess...
Suggested
Local area
Immediate start
Remote work
Worldwide
Night shift
Inserso
Florida, NY
2 days ago
IT Help Desk Technician
Job Description Job Title: IT Help Desk Technician FLSA: Non-Exempt Reports To: Information Systems Manager / Information Technology Director Job Category (EEO Description): Administrative Support Workers Job Code (EEO Code): 5 Job Family: Information Systems Affirmative...
Suggested
Work at office
Shaw Development, LLC
Florida, NY
5 days ago
IT Technical Support Specialist
Sentara is hiring an IT Technical Support Specialist! City/State Doral, FL Work Shift First (Days) Overview Sentara is hiring an IT Technical Support Specialist! This position is onsite. Location Sentara Health Plan AvMed Miami 3470 NW 82nd Ave IT Office: Suite 1100 Doral...
Suggested
Temporary work
Work at office
Remote work
Shift work
Sentara Health
Florida, NY
4 days ago
IT Support Engineer (Tier 1/2) — Remote & Onsite
Entech US is searching for a Full-Time Support Engineer to provide Tier 1 and Tier 2 IT support from their Service Desk, both onsite and remotely. The ideal candidate will have experience troubleshooting Windows systems, possess strong communication skills, and work effectively...
Suggested
Remote job
Full time
Flexible hours
Entech US
Florida, NY
2 days ago
Enterprise Service Desk Manager
...Role Overview Join MANTECH as an Enterprise Service Desk Manager to lead a team in resolving complex incidents, developing knowledgebase... ..., software, and network problems Proficiency in using remote support tools and ticketing systems Knowledge of ITIL‑informed processes...
Remote work
ManTech
Florida, NY
5 days ago
IT Service Desk Analyst
£30k per year
...Monday to Saturday inclusive Salary: £30,000 We're looking for an IT Service Desk Analyst to join our friendly Service Desk team. You'll be the first point of contact for IT support, helping colleagues across the business stay connected and productive. As the first...
Permanent employment
Full time
Work at office
Shift work
Rotating shift
Anchor Hanover Group
Florida, NY
3 days ago
Technical Support Representative
...successful candidate. Position Overview & Purpose The Technical Support Representative provides frontline technical assistance to... ...using customer service and ticketing systems. Collaborate with engineering and customer service teams to resolve escalated issues. Use tools...
Contract work
Local area
Flexible hours
Night shift
LiveOak Fiber
Florida, NY
4 days ago
Service Desk Representative
...or GC Holders or GC EAD or OPT or EAD or CPT) Position: Service Desk Representative Location: Stuart, FL Duration: 12 Months Total Hours... ...Desk Representative role is responsible for providing essential support for information technologies at Liberator Medical. Support is...
Contract work
Work experience placement
Work at office
Shift work
Day shift
MILLENNIUMSOFT
Florida, NY
3 days ago
Technical Support Analyst
...Key Responsibilities Provide onsite and remote end user technical support Manage systems using Active Directory Troubleshoot hardware, software, and network issues Coordinate and manage AV setups for executive and meetings Support Microsoft Teams and video conferencing...
Local area
Remote work
FIRST SOFTSOLUTIONS INC
Florida, NY
3 days ago
Help Desk Technician II
$40k - $47k
...relationship is earned through consistent, responsive, high-quality support — not locked in by a contract. Our team culture is built... ...build toward a senior technical or specialized track (network engineering, cybersecurity) over time. What You'll Do Serve as second-layer...
Contract work
Work at office
Remote work
Socket
Florida, NY
4 days ago
Technical Support Specialist
$54k - $80k
...Relativity is seeking an Application Analyst in Customer Support to provide specialized technical support across various product verticals. This hybrid role involves engaging with customers through phone and email, diagnosing complex software issues, and maintaining accurate...
Relativity
Florida, NY
15 hours ago
Help Desk Specialist
...Overview This Help Desk Specialist will provide IT support to the enterprise customers. The IT Specialist is responsible for remote and on-site assistance; troubleshooting, resolving and/or escalating requests for resolution. This Help Desk Specialist must become familiar...
Work at office
Remote work
The EDH Global
Florida, NY
2 days ago
Help Desk Specialist
...Responsibilities Provide Tier I and II technical support in an around-the-clock environment,... ...and weekends Manage and resolve Help Desk tickets in a fast-paced setting, adhering... ...leadership as necessary Collaborate closely with engineering and management teams while maintaining...
Shift work
Weekend work
Jobtailor
Florida, NY
3 days ago
Help Desk Technician
...users with software, hardware, or network issues. You will diagnose problems, provide remote assistance, and document resolutions to help end-users quickly return to work. The role emphasizes strong communication, customer service, and teamwork while handling multiple...
Remote work
6AM City
Florida, NY
16 hours ago
Senior Help Desk Technician
Cardone Training Technologies, Inc. seeks a senior Help Desk Technician III to own Tier 3 escalations across Windows and macOS, delivering white-glove support to executives and revenue-critical teams in a fast-paced environment. The role requires 3+ years in a Tier II/III...
Cardone Enterprises Inc
Florida, NY
15 hours ago
Customer Support Technician
Position Summary Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide both in-person and remote technical support to our customers. Assist with a wide range of tasks including, but not limited to, asset tracking...
Work at office
Remote work
Monday to Friday
Weekend work
Afternoon shift
Tech Army
Florida, NY
15 hours ago
Help Desk Specialist
Overview Help Desk Specialist Hurlburt Field, FL Are you ready to enhance your skills and... ...Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join... ...personnel, software developers, or engineering teams as required. Maintain accurate ticket...
Worldwide
Chenega Corporation
Florida, NY
3 days ago
Desktop Support Technician
$250k
Help Desk Technician III Information Technology | Reports to: Director of IT Operations Helpdesk... ...Cardone Training Technologies is the engine behind the 10X brand — the world's... ...are the senior escalation point on the support team — the person who owns the problems...
Full time
Work at office
Local area
Monday to Friday
Cardone Enterprises Inc
Florida, NY
16 hours ago
IT Support Specialist
...Description Full-Time Exempt Position Summary Support Engineers (IT Support Specialists) are responsible... ...and remotely from Entech’s Service Desk, and potentially at one of our locations... ...’ technology environments—including help desk support, infrastructure management,...
Hourly pay
Full time
Temporary work
Work experience placement
Work at office
Remote work
Flexible hours
Night shift
Entech
Florida, NY
1 day ago
Help Desk Analyst
$30 - $50 per hour
...Answering calls for dedicated services (for example Executive support, Cyber Security, Outages, etc) Review, create and update Training... ...Global training such as: Isotrain, LERN, SAM etc. Skills help desk support, troubleshooting Job Type & Location This is a Contract...
Contract work
Temporary work
Remote work
TEKsystems
Florida, NY
3 days ago
Help Desk Specialist
One of our clients located in Hialeah, FL is searching for a Help Desk Specialist. The Help Desk Specialist will be r esponsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed...
Work at office
Local area
3ME Consulting, Inc.
Florida, NY
5 days ago
Help Desk Specialist
Overview The Help Desk Specialist will provide critical front-line support ensuring the resolution of technical issues in a timely manner. This role will involve troubleshooting a wide range of hardware, software, and networking problems, and supporting users with system...
Handshakeinheels
Florida, NY
2 days ago
Applications Support Specialist
...Overview The Applications Support Specialist will provide remote and onsite technical support (hardware and software) to the end users of this organization, work on application integrations and support and assist with projects as needed. This is a full-time, hourly position...
Hourly pay
Full time
Remote work
Monday to Friday
Florida United Methodist Children's Home
Florida, NY
4 days ago
Desktop Support Technician I
$19 - $28 per hour
...currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the... ...in Microsoft Office Applications. Working knowledge with Help Desk ticketing systems such as ServiceNow. Preferred Hands on experience...
Work at office
Remote work
Flexible hours
AmTrust Financial Services, Inc.
Florida, NY
4 days ago
Technical Business Analyst
...operations, project delivery processes, and PMO capabilities to support continued growth. As technology initiatives become increasingly... ...a key partner to technology leadership and project management, helping translate business needs into actionable requirements while...
Ranger Technical Resources
Florida, NY
5 days ago
Technical Business Analyst
...business stakeholders to collect information on business needs and translate the data into technical requirements Support business, product, and engineering teams on implementation and delivery of new functionalities Design innovative technical solutions for business...
BankUnited
Florida, NY
2 days ago
Technical Training Specialist
Responsibilities Delivering North America (NA) technical training classes for customers, partners, and employees Providing detailed technical, administration, and end user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem...
Jobtailor
Florida, NY
2 days ago
Technical Support Engineer
$68k - $85k
...passionate about what we do! What We Need This is a Customer Support position to install, maintain, and train television broadcast... ...through on commitments. Technology Skills Television broadcast engineering or operations experience is a plus. Windows Fundamentals—Basic...
Full time
Remote work
RadioJobs
Florida, NY
2 days ago
Technical SEO Specialist
...foundation of our digital properties, ensuring our sites are fast, crawlable, indexable, and accurately measured. This role blends SEO engineering with analytics and CMS expertise and works closely with developers, product managers, paid media teams, 3rd party vendors, and...
Remote work
Discovery Senior Living
Florida, NY
5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Help Desk Support Engineer. Be the first to apply!