Patient Access Manager

This position is incentive eligible. Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Job Summary and Qualifications As the Patient Access Manager, you will be responsible for assisting the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility. You will integrate the department’s services with the hospital’s primary functions, develop/implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As a facility-based leader, you may recommend resources/space needed by the department and may participate in the selection of outside services. You serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers. What you will do in this role: Perform patient registration function when needed to ensure wait times are kept to a minimum Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations. Ensure QA on registrations for all areas of Registration Provide continuous training for and communicates changes to existing employees Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels Follow-up on patient complaints promptly Implement and promote excellent customer service Work closely and professionally with outside agencies on special projects developed by the corporate office Interview, hire, evaluate, and counsel Patient Access staff members What qualifications you should have for this role: Bachelor's Degree in Business or related field required. Equivalent work experience may substitute education requirements Minimum three years' experience in related area with two of these years being healthcare management experience Benefits Methodist Hospital Metropolitan, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services Wellbeing support, including free counseling and referral services Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits ( Note: Eligibility for benefits may vary by location. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr HCA Healthcare