Senior Support, Payroll

Job Description

I. Job Summary

Under general supervision, the Senior Payroll Specialist independently performs accurate, timely payroll processing, resolves complex payroll issues, and supports end to end daily and weekly payroll operations in compliance with company policies and regulatory requirements.

II. Essential Duties and Responsibilities

• Understand and execute full On-Cycle (end-to-end) weekly and biweekly payroll processing for approximately 60,000 U.S. multi-state salaried and hourly employees, ensuring accurate validation, reconciliation, HSDL loads, special transactions and payments, and third-party files and funding.
• Process Regular and Mass Off-Cycle payrolls, ensuring pays are entered and calculated accurately, properly approved, and processed in accordance with established payroll policies and schedule.
• Process payroll banking transactions, including stop payments, direct deposit rejects, and reversals, ensuring timely payment and/or resolution.
• Run, prepare, and format reports to evaluate and analyze data accuracy, identify discrepancies, and support payroll reconciliation and audits.
• Research and resolve general inquiries in a timely, accurate, and professional manner, ensuring issues are addressed in accordance with payroll policies and service expectations.
• Work collaboratively with payroll team members and cross-functional partners to ensure service commitments are met, issues are resolved in a timely manner, and payroll operations are effectively supported.
• Work with applicable suppliers and vendors as required to address issues, coordinate resolutions, and ensure timely and accurate completion of payroll-related activities.
• Identifies opportunities for process improvement related to reconciliation, controls, efficiency, and accuracy that align with departmental and organizational goals.

III. Qualifications


A. Required Qualifications

• High School Diploma or GED (accredited).
• 4 years of relevant work experience

B. Preferred Qualifications

• Preferred: Payroll Compliance Practitioner (PCP) or Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
• Maintain consistent attendance and punctuality
• Self-starter and team player; able to work both collaboratively and independently with minimal supervision
• Effective interpersonal and communication skills (written and verbal) with a consistently positive attitude
• Strong attention to detail and accuracy, combined with analytical, critical thinking, and problem-solving skills
• Effectively prioritized workload and tasks to meet daily payroll deadlines
• Exceptional organizational and time-management skills
• Flexibility to adjust quickly to unexpected demands and changes without compromising quality
• Ability to manage sensitive information confidentially
• Provide excellent customer service to employees and stakeholders
• Excel Skills including vlookup, pivot tables, data manipulation and analysis
• Knowledge of Oracle HCM Cloud, Service Now and UKG Timekeeper
• Working knowledge of Microsoft Office Suite: Outlook, Excel, Word, PowerPoint, etc.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits


At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.


If this sounds like the opportunity that you have been looking for, please click Apply.

About Us

ABOUT WM
WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas-to-electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavy-duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.


For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.


Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved alternative.

About the Team

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities.


We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.