Butler

Butler

The Ocean House Butler delivers unique services and amenities carefully tailored to each guest staying at the hotel. With the highest level of sophistication, discretion, and anticipation The Butler greets every guest at the doorsteps of our world-famous hotel. No guest request remains unanswered. The finest amenities paired with personal attention by a dedicated Ocean House Butler await every guest throughout their stay. Traditional Butler Services are matched with the demands of today's luxury traveler to create memorable experiences throughout.

All employees are kindly asked to understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday thru Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.

Key Responsibilities

• Act as the final gatekeeper for room preparedness and fulfilment of guest request / preference items as collected by the Guest Relations Team. This includes room cleanliness and final inspection, special request delivery, floral and amenity delivery, personal stationery delivery, evening refresh, mini bar restocking, kitchen restocking, and luggage delivery and retrieval.
• Facilitate garment pressing and footwear service upon request.
• Touch each room daily refreshing the mini bar, assist with departure plans on the day prior to departure. Assist guests upon departure.
• Supervise all Housekeeping staff to ensure all guestrooms and suites are cleaned and maintained to the highest standard.
• Coordinate with Housekeeping the timing for occupied guestrooms servicing based on guest's preference.
• Keep inventory of every minibar item and coordinate refilling as needed.
• Meet arriving guests at the bedroom following their check-in.
• Offer detailed orientation of butler services, welcome amenity, and fresh bucket of ice upon arrival of guest.
• Assist guest with any other request or wish. Anticipate guests' needs.
• Inspect the housekeeping pantry on each floor and keep inventory of all items. Inform housekeeping when items need to be replenished.
• Coordinate guest requests with Guest Relations and colleagues. Using Alice when possible.
• Answer telephone in a professional manner; promptly follow through on any guest needs or requests.
• Communicate thoroughly and professionally with all departments regarding guest needs and requests.
• Maintain accurate knowledge of all offerings, hours of operation, and in-house events.
• Be knowledgeable of information regarding the general local area.
• Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
• Maintain cleanliness of work area, always orderly and properly stocked.
• Complete assigned duties within each shift, passing on any information needed to incoming staff to ensure a flawless transition between shifts.
• Maintain high level of confidentiality with all guest information, guest activity, and property events.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors, communicate thoroughly and professionally with all departments regarding guest needs and requests.
• Handle all guest service opportunities in an immediate and professional manner. Ensure all opportunities are communicated out to management and logged into ALICE.
• Follow all policies and procedures put forth by The Ocean House Collection. Deliver excellent customer service in an efficient manner while acknowledging and greeting guests.
• Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards.
• Communicate throughout the day with all departments to ensure total guest satisfaction.
• Manage administrative functions in accordance with established standards.
• Perform general cleaning tasks using standard hotel cleaning products as assigned by a supervisor to adhere to health standards.
• Deliver messages, faxes, packages to guests, and guest request items to room.
• Assist guests with laundry service.
• Deliver dry cleaning to guest rooms once returned.
• Other duties as assigned.
• Responsible for practicing, managing and promoting OHM's Mission and Values so that it becomes an intricate part of the everyday operation
• Represent the Company with a positive attitude and professional attire Follow sustainability guidelines and practices related to Ocean House Collection's sustainability programs
• Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role.

Required Job Knowledge, Skills, Qualifications, and Education

• Fluency in English both verbally
• Ability to perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations
• Uphold the Company standards, policies and procedures
• Prioritize and organize tasks and work area
• Ability to remain calm and resolve problems using good judgement as interpreted by the management
• Follow directions
• Work cohesively with co-workers as part of a team
• Maintain confidentiality of guest/employee information and pertinent hotel data
• 18+ years of age.
• Strong communication and people skills.
• Flexible schedule with the ability to work late evenings.
• Ability to multitask and work in a fast-paced environment.
• Ability to speak a language other than English. Preferably French, Italian, or Spanish.
• Knowledge of flowers, wine, and fine foods preferred.

Physical Requirements

See below Physical conditions description

This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. The person in this position will be required to perform any other job related duties assigned by their supervisor.

PHYSICAL ACTIVITIES, VISUAL ACUITY, AND WORKING CONDITIONS OF:

I certify that I have read the physical requirements as set forth below and am physically able to perform the necessary duties as indicated herein.

1. GENERAL PHYSICAL REQUIREMENTS

Please check the ONE description of general physical requirements that best describes the work requirements of the position:

A. Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

B. Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work.

C. Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

D. Heavy work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

E. Very heavy work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force constantly to move objects.

2. PHYSICAL ACTIVITIES

Please check ALL physical activities that apply to the essential functions of the position:

A. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

B. Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.