Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a manufacturing-related operation in Illinois. This Long-term Contract opportunity is ideal for someone who communicates clearly, handles customer concerns effectively, and stays organized in a fast-paced service environment. The person in this role will assist callers with program-related questions, document interactions thoroughly, and help ensure a positive customer experience across phone and email channels.

Responsibilities:

• Respond to inbound customer calls promptly, maintaining a courteous and attentive communication style throughout each interaction.

• Investigate customer questions related to photo enforcement programs and provide clear, accurate information to resolve concerns.

• Record complete and precise notes from each customer interaction in the appropriate system on a daily basis.

• Escalate complex or sensitive issues to the Team Lead quickly to support timely resolution.

• Guide customers through payment processing, including assistance with credit card transactions for violations.

• Review work email and internal communication channels each day to stay current on updates and service needs.

• Support additional customer service and administrative tasks as needed to meet team objectives.

The salary range for this position is $18 to $18.50. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

• Previous experience handling inbound calls in a customer service or call center setting.
• Strong verbal and written communication skills with careful attention to tone, grammar, and clarity.
• Ability to research issues, troubleshoot customer concerns, and provide accurate resolutions.
• Comfortable entering detailed information accurately and maintaining organized records.
• Proficiency with Microsoft Word, Microsoft Excel, and standard email correspondence.
• Experience assisting customers with payment-related inquiries or transactional support.
• Ability to manage multiple tasks efficiently while maintaining professionalism in a fast-paced environment.