Senior Case Manager, Family Child Care

About JPNDC Jamaica Plain Neighborhood Development Corporation (JPNDC) is a grassroots community development corporation anchored in 49 years of community organizing and resident leadership. We seek to help transform the lives and amplify the voices of Boston residents who have been excluded from prosperity by an inequitable economic system. We build affordable housing that allows people to thrive, provide economic prosperity services that help people build on their strengths, and organize people to pursue the changes they desire. Based in Jamaica Plain, we envision an equitable and inclusive Boston in which all people have access to secure housing, economic prosperity for their families, safe and vibrant childcare and neighborhoods with strong community relationships, political power, and opportunities to fulfill their potential. JPNDC's Family Childcare program (FCC) is a system of 115+ independent licensed early educators offering childcare in their homes to low‑income children with public childcare subsidies. JPNDC supports educators in providing high‑quality early education and care designed to prepare children for success in school and life. We also support families through an array of wraparound services and enrichment activities. What We Offer Up to 90% of individual insurance premiums paid for health insurance, vision, and Altus dental insurance. 2 weeks of vacation plus one week at the end of the year and 14 holidays recognized per year. Employer‑paid life and disability insurance. A vested 403(b) retirement. CEU credits or comparable training offers to support professional development in areas of DEI, economic and workforce development, early childhood education, and affordable housing and real estate finance. The Role The Sr. Case Manager will join the Family Child Care team, reporting directly to the Associate Vice President of Community Wellness. The primary focus is serving as a liaison for the organization’s priority populations – DCF, young parents under 24, and families experiencing homelessness – and collaborating with agency partners to support individualized family needs and facilitate tailored Family Plans. The role supports staff and families, conducts developmental evaluations, and ensures all FCC program staff receive mandated reporter training. This position is ideal for an experienced social service professional passionate about positively impacting the community, especially those with high needs facing challenging circumstances. Duties Act as the primary liaison for priority populations such as DCF, young parents under 24, and families experiencing homelessness. Supervise and attend regular meetings with DCF, shelter systems, and other family service agencies. Support contractual needs of children and families, including referrals to community resources and multi‑agency reporting as required. Develop strategies for cross‑department referrals with JPNDC Economic Prosperity Services to create Individualized Family Plans and goal‑setting plans tailored to each family’s needs. Oversee staff and perform developmental evaluations such as ASQ or ASQ‑SE for newly enrolled families as needed. Facilitate and support staff in parent workshops, education, self‑sufficiency initiatives, and related enrichment activities for the priority population. Provide families with high‑level, ongoing support in navigating referral processes (e.g., early intervention, public school systems, public assistance benefits, and/or hospitals). Offer one‑on‑one assistance and referrals to senior staff to identify high‑needs families. Conduct routine home visits to educator programs and prepare related reports. Perform other duties as assigned by the supervisor. Qualifications Required DEEC Director I certified, with the ability to achieve Director II within six months. Bachelor’s degree in Social Work or a related Human Services degree. Fluent in English and at least one additional language (Spanish, Haitian Creole, or Cape Verdean Creole) with written and verbal proficiency. Minimum three years of direct‑service experience (including at least one year supervisory) with families of underprivileged socioeconomic backgrounds, multicultural populations, and trauma‑informed care. Minimum three years of direct‑service experience in early education programming or administration. Ability to nurture relationships across services and resource agencies. Experience with handling confidential information in a culturally appropriate and responsive manner. First Aid and CPR certified (training available). Knowledge of DEEC policies, regulations, Quality Rating Improvement System (QRIS), and early education credentialing programs. Flexibility to work a schedule that includes occasional evenings and weekends. Valid driver’s license and reliable personal vehicle for daily work‑related travel. Preferred Master’s degree, LCSW in mental and/or behavioral health, or related certification. Five or more years in early childhood education, child development, or a related field. Key Skills Team player with strong crisis‑management skills and the ability to multi‑task in a fast‑paced environment. Highly organized with strong attention to detail and solution‑oriented mindset. Excellent written and oral communication skills. Proficiency in Microsoft Office, online CRM and virtual meeting platforms, and familiarity with CCFA, EEC, and DCF systems and reporting requirements. Adaptability to a flexible schedule consistent with program hours of operation. Employment Terms / Compensation This is a full‑time, salaried position with a generous benefit package. Salary range is $85,000 – $95,000. Applicants must submit both a resume and a cover letter to be considered for this position. JPNDC is an affirmative action/equal opportunity employer. #J-18808-Ljbffr