Strategic Account Manager

Job Description

Strategic Account Manager, Enterprise Expansion

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Hybrid NYC

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About the company

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Enterprise CMOs have approved the AI budget. Now they have to prove it's paying off without putting brand, compliance, or quality at risk.

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Our client helps them do exactly that. They're a venture-backed B2B SaaS company whose platform lets large marketing teams turn human- and AI-generated campaigns into approved, on-brand, market-ready content much faster. Their customers include leading consumer banks, healthcare and pharma companies, and well-known Fortune 500 brands in financial services, technology, and industrial sectors. As AI moves deeper into marketing workflows, governed content creation is becoming a priority for those customers.

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The role

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This is an expansion role, not an account-maintenance role.

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You'll own a book of the company's largest enterprise customers and be responsible for growing it. That means mapping complex organizations, finding the next business unit that needs the platform, building the business case, and closing the deal. You'll have a dedicated pod of Customer Success, SDR, and Marketing partners, but the strategy, the plays, and the quota are yours.

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Your accounts are Fortune 500 companies. Most conversations will be about AI strategy, governance, workflow transformation, and measurable business impact.

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What you'll do

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• Drive net ARR growth across a portfolio of strategic enterprise accounts through upsells, expansion into new business units, and growth at renewal.
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• Build account strategy plans that map the full opportunity in each account and lay out a year of growth plays.
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• Reach beyond your current champion by building relationships with executives in new business units, regions, and functions.
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• Run coordinated plays with your CS, SDR, and Marketing pod, including in-person business reviews, internal webinars, and events.
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• Turn customer workflow problems into business cases grounded in ROI, governance, and AI readiness.
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• Forecast accurately and keep your pipeline in Salesforce clean.
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• Travel about 25% of the time for on-site meetings, regional dinners, and industry events.
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What you'll bring

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• 5+ years in enterprise SaaS sales or account management, with a proven record of expanding within large, complex accounts.
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• Experience mapping stakeholders, building multi-threaded relationships, and winning executive sponsorship in large organizations.
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• Working knowledge of MEDDPICC or a similar qualification framework.
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• An owner's mindset: you map the account before you run a play, and you know the difference between a champion and a decision-maker.
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• Executive presence. You can hold your own in a room with a CMO.
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• A bias toward action. You show up with the plan instead of waiting for direction.
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Why this role

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• The problem is real and urgent. Enterprise marketing teams face faster timelines, more AI in their workflows, greater compliance risk, and smaller headcount. Customers see the value as soon as they're live.
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• The market is moving toward them. The company sits where AI meets enterprise marketing operations, which is one of the most active buying conversations in the enterprise right now.
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• You'll have real ownership. Growth from the existing customer base is a top company-level goal, and this role is central to it.
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• You'll have strong support. Your CS partners already have deep relationships in your accounts, your SDR runs the outbound plays you design, and Marketing invests directly in your accounts.
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• Everyone gets equity. It's a meaningful part of the package.
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Compensation and benefits

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• Base+ Bonus + Equity
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• Medical, dental, and vision coverage for you and your dependents
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• 401(k), life insurance, commuter benefits, and parental leave
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• Flexible time off plus company-wide recharge days
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