Senior Director, Digital Care Transformation

Role Description

We are looking for a Senior Director, Digital Care Transformation to help us architect and lead our enterprise-wide AI-driven evolution. The Senior Director will play a critical role in our success.

• Own the AI & Automation Roadmap for operations, identifying and prioritizing use cases for Generative AI, LLMs, and automation to streamline the member and provider experience.
• Lead Transformation Project Management, directing the execution of complex, cross-functional "step-change" initiatives that fundamentally alter how we deliver care.
• Regularly collaborate with Product and Engineering leadership as the primary operational architect, translating operational "pain" into technical specifications.
• Drive "Human-in-the-loop" AI integration, ensuring that digital tools are designed to augment our clinical staff and improve decision-making speed.
• Set Functional Strategy for Scalability, defining how Carrum transitions from manual-intensive workflows to an AI-native service model.
• Optimize Unit Economics, focusing on reducing "cost-per-case" through the implementation of digital self-service tools and internal automation.
• Mentor and Develop Senior Project Talent, holding your team accountable for creating an inclusive, high-performance environment that reflects company values.

Qualifications

• Advanced Project Management skills (PMP preferred), with experience leading massive digital shifts and managing complex technical dependencies.
• Expert skills in AI strategy and implementation, with a deep understanding of how to deploy automation in a healthcare environment.
• 12+ years of experience in Strategic Ops, Management Consulting, or Product Ops, with 5-8 years of experience leading other leaders.
• Proven Experience as a Senior Leader, with a track record of developing strategy for an entire business unit, not just a single sub-team.
• Deep Technical Fluency, capable of engaging with Engineering and Data Science teams to design system-level solutions.
• Track record in driving ROI through digital shifts, with the ability to measure the impact of technology on operational margin and scalability.
• Ability to influence at the Executive Level, navigating complex organizational dynamics to gain buy-in for disruptive changes.
• Entrepreneurial and resourceful — we need people who can find creative ways to make a big impact quickly and without much direction.
• Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced environment.
• Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.

Benefits

• Stock option plan
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

Company Description

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.