Front Desk Agent

Front Desk Agent

The Hotel at Arundel Preserve is the premier independent hotel in the BWI Hanover market close to Columbia, Baltimore, Annapolis, and Washington DC. As an upscale property with two unique full-service restaurants, an extensive fitness center, and indoor pool along with 12,000 sq. ft. of meeting space, it is perfect for both business travelers, leisure guests, and groups. We also host high-end weddings and corporate events, and focus on delivering highly personalized service to all of our guests.

Compensation: $17 / hourly (experience-based compensation)

Front Desk Agent - Full Time

Position Summary

Are you passionate about serving others? If so, we invite you to become a part of our front desk team, the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests' overall experience. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role is pivotal in creating a positive impression and providing exceptional customer service. You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy.

Essential Function

• Greet and welcome guests: Provide a friendly and professional greeting to all guests upon arrival.
• Check-in and check-out: Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.
• Reservations management: Handle room reservations, cancellations, and modifications with precision.
• Guest inquiries: Respond to guest inquiries and requests promptly, offering assistance and information about hotel services and local attractions.
• Issue resolution: Address and resolve guest complaints and issues courteously and efficiently.
• Payment processing: Process payments and maintain accurate records of transactions.
• Communication: Maintain clear and effective communication with other hotel departments to ensure seamless guest experiences.
• Record keeping: Update and maintain guest information and room availability in the hotel management system.
• Safety and security: Ensure the safety and security of guests by adhering to hotel policies and procedures.

Experience and Education

• 2 years in a front desk position required.

Core Skills & Abilities

• Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations
• High level of accuracy and attention to detail in all tasks.
• Proficiency in using hotel management software and basic computer skills
• Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 2535 pounds
• Willingness to work various shifts, including weekends and holidays.
• Strong communication and interpersonal skills, with the ability to engage guests and team members effectively

Additional Responsibilities

• The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.