Family Service Counselor - Inside Sales Representative

Family Service Counselor - Inside Sales RepresentativeAt Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.We are seeking a compassionate, motivated Family Service Counselor to guide families through one of the most meaningful decisions they will ever make – planning for their final arrangements. Our counselors provide both pre-need (advance planning) and at-need (immediate) support, educating families about their options while ensuring every detail is handled with care, professionalism, and dignity.Compensation: Commission/Hourly rate (Unlimited earning potential) See below for more details regarding earning potentialJob-Type: Full-TimeLocation: Conejo Mountain Memorial ParkDepartment: Family Services / Pre-Need & At-Need SalesEarning PotentialThis position is hourly guarantee, uncapped commissions with unlimited earning potential, supported by an established brand and a steady flow of leads.1st Year Expected Earnings: up to $150,000 per yearTop Performers Earn: $350,000 annuallyActual earnings depend on individual effort, sales performance, and lead volume.What You'll DoEducating families about the benefits of pre-planning funeral and cemetery arrangementsMeet with at-need families (partnering with a licensed funeral director) to assist with service and cemetery selections.Conduct follow-up calls, outreach, and relationship building within the communityMaintain accurate records and manage your sales pipelineRepresent the funeral home and cemetery with empathy, integrity, and professionalism - Honesty, Integrity, and Service Excellence are at the heart of all we doParticipate in community events, presentations, and workshopsWork collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership TeamsQualificationsCompassionate, patient and service-mindedCloser mindset – self-starter, prospecting, and teamwork.Coachable, goal-oriented, and motivated by both mission and resultsStrong communicator with the ability to guide families through sensitive decisionsOrganized and able to work independentlyComfortable with a consultative sales environmentAbility to make daily outbound calls, schedule appointments, and accurately maintain data in our CRM. Proactively generated leads through phone outreach, park ranging, door-to-door canvassing, community events, seminars, and lunch-and-learning programs using company-provided resources.Prior sales experience is helpful but not required – we provide trainingMay require the possession (or ability to obtain) an insurance license as required by applicable lawMust have a valid driver's license and reliable transportationBilingual speaking a plusWhat We OfferComprehensive paid trainingUp to $1,000 training bonus once you complete trainingTop Sales Performers earn an all-inclusive trip for up to two.Supportive team environmentFlexible schedule with operating hoursOpportunities for advancementLeads provided with Walk-ins and Call-ins, plus opportunities to generate your own. Our best counselors don't simply rely on company-provided leads; they actively build relationships in the community and generate referrals through exceptional service.Benefits package (medical, dental, vision, 401k with a match, PTO, etc.)Why Join Us?Family service counselors make a lasting impact. You are not just selling a product – you are helping families find peace, create a legacy, and honor a life. This is a career with purpose, stability, and the opportunity to grow both personally and professionally. Carriage Services