National Coordinator

CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileSr DispatcherManagement LevelIndividual ContributorFlexible Work OptionCan work remote anywhere in the specified countryTravel %NoWork ShiftWeekendCompensationHourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionThe National Coordinator serves as a subject matter expert within Cox Fleet's dispatch operations, responsible for managing the full lifecycle of fleet repairs and maintenance. This national role operates within multiple markets across the country and requires a high degree of professional judgment, industry knowledge, and the ability to coordinate effectively across internal partners, customers, and third-party vendors. The National Coordinator is expected to model best practices, support less experienced team members, and uphold Cox Fleet's standards for service quality and customer experience. This is an overnight position with shifts scheduled between 4:00 PM and 10:00 AM. Specific shift assignments will be discussed and determined during the interview process. Overtime opportunities may be available based on business needs and operational demand. While overtime is not a regular requirement of the role, employees may occasionally be asked to work additional hours.Essential ResponsibilitiesService Coordination and DispatchManage the complete event lifecycle for preventative maintenance, towing, and unscheduled/emergency service events, from initial client request to repair-completionEnsure that technicians receive all service events quickly, and request additional work when neededRe-assign previous events that were not completed during the first assignmentAssess each service event and dispatch to achieve the best results for the clientAssign work with an eye toward time-based KPIsIdentify gaps in KPI performance, and work with local leaders to address those gapsAudit open work requests across multiple markets for compliance with daily-update requirementsMonitor open events, track estimated arrival times, and communicate proactively with customers and leadership regarding delays or service concernsCustomer and Stakeholder CommunicationCommunicate with all parties to ensure work is prioritized and completed, and that all parties remain fully informed on status along the way.Clients should always be able to self-serve complete and up-to-date information on service events.Obtain estimates and estimate approvalsServe as a point of contact for escalated service issues from customers, team members, and internal stakeholders, addressing concerns with professionalism and urgencyMaintain positive customer relationships through clear, timely, and professional communication across all channelsApply sound judgment and diplomacy when navigating competing priorities or complex service situations across multiple markets and personalitiesCollaborate with internal partners to resolve multi-party service issues and ensure customer needs are met within established timelinesVendor ManagementEnsure all third-party vendors are informed of and operate in accordance with Cox Fleet policies, procedures, and expectations for quality, timeliness, and paymentMonitor vendor performance and document issues; elevate systemic concerns through established channelsDocumentation and ComplianceMaintain timely and accurate documentation and notations in all applicable systems for each customer interaction and service eventFollow established escalation procedures for complex or high-risk service situationsAdhere to all applicable company policies, internal controls, and compliance requirementsTeam Contribution and DevelopmentProvide process guidance and on-the-job coaching for less experienced dispatch team membersKeep open-event backlogs clean with proper process adherenceContribute to the continuous improvement of dispatching practices, workflows, and service quality standardsDemonstrate consistent professionalism and customer-focused behavior as a senior member of the dispatch teamPerform additional duties as assigned by the Dispatch Supervisor or leadershipRequired QualificationsEducation and ExperienceHigh School Diploma/GED and 5 years' experience in a related field (direct experience in a dispatching, service scheduling, or logistics coordination role). The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED and 3 years' experience.Working knowledge of fleet maintenance operations, trucking industry standards, and transportation logisticsKnowledge, Skills, and AbilitiesProficient oral and written communication skills with the ability to interact professionally across all levels of the organizationDemonstrated ability to manage multiple concurrent service events and shifting priorities in a remote, fast-paced environmentStrong interpersonal and diplomacy skills; able to build productive relationships and influence outcomes across varied stakeholder groups without direct authorityAbility to remain composed and solution-oriented when managing frustrated customers or complex service scenariosProficiency with MS Office applications, email platforms, and dispatch or fleet management systemsBasic mathematical competency including calculation with whole numbers, fractions, and decimalsStrong organizational skills with attention to detail and consistent follow-through across multiple simultaneous tasksPreferred QualificationsExperience in the automotive repair, fleet maintenance, or trucking and transportation industryFamiliarity with Cox Automotive platforms or Cox Fleet operational systemsExperience operating across multiple geographic markets or service regionsDrug TestingTo be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.Application Deadline10/26/2026J-18808-Ljbffr