Patient Services Rep - Intensive Outpatient - Full Time

Job Description

Job Description

About Humboldt Park Health

As a community-based hospital, Humboldt Park Health reinvests in the community through programs that serve the poor and uninsured, manage chronic conditions such as diabetes, provide health education, and promote initiatives and outreach for older adults. We work hard every day to be a place of healing, caring, and connection for the patients and families in the community we call home.

Since its founding in 1894, Humboldt Park Health has been deeply committed to serving the Humboldt Park community. Humboldt Park Health is a 200-bed acute care facility providing patient-centered healthcare services focused on quality and compassionate care, ranging from everyday healthcare needs to treatment for the most critical conditions.

Caring for others starts with supporting the people who make it possible. We are committed to supporting our employees with meaningful benefits, retirement planning support, and opportunities for continued growth and development. Whether you are seeking a full-time, part-time, or Registry position, you will be part of a compassionate, team-oriented environment dedicated to caring for both our patients and our staff.

Benefits eligibility and offerings vary based on employment status and applicable plan requirements. Eligible employees may have access to:

• Medical, dental, and vision coverage
• Employer-paid life and AD&D insurance
• Flexible Spending Account (FSA) options
• 403(b) retirement plan with employer match, subject to eligibility requirements
• Paid Time Off (PTO), which may increase with years of service
• Employee discount at the Humboldt Park Health Wellness Center
• Education reimbursement, subject to eligibility requirements
• Employee wellness programs
• Additional voluntary benefits
• Opportunities for additional shifts, where applicable

Benefits, eligibility, and employer contributions are subject to the applicable plan documents, employment status, and organizational policies.

Greets all patients and visitors and answers incoming calls for the ambulatory clinic site of care. Obtains and records demographic and insurance information.  Schedules patient appointments, procedures and / or diagnostic tests with appropriate physicians and / or departments and obtains pre-authorization for ancillary or referral appointments. Collects necessary payment and acts as a clinic-based resource and liaison to the hospital business office for patients who may have questions related to their physician and / or hospital bills. Professionally and effectively communicates information to internal and external customers, while maintaining a focus on patient service and patient confidentiality.

• Performs accurate and complete registration for appointments.
• Verifies patient insurance for all services rendered and obtains required referrals or pre authorization as needed.
• Collects necessary payment from patients at time of service.
• Provides and contributes to the delivery of a positive patient experience and receives and communicates all complaints to the manager.
• Prepares charts or patient records for clinical team as needed.

• 1-3 years of customer service experience required; 4+ years preferred
• Bilingual English/Spanish required

Where a professional license or certification is required, the candidate must maintain the applicable license or certification throughout employment and comply with applicable renewal and reporting requirements.

Humboldt Park Health may verify applicable professional licenses, certifications, education, employment history, and other credentials as permitted or required by applicable law and organizational policy.

This position follows a full-time schedule. Flexibility may be required based on patient care and operational needs.

Pay Range: $17.05 – $18.72 per hour

The pay range represents the budgeted compensation range for this position. Final offers may vary based on job-related factors, including qualifications, education, experience, skill set, internal equity, applicable policies, and other factors permitted by law.