Payment Application Manager

Payment Application Manager

The Payment Application Manager is responsible for overseeing the accurate and timely application of client payments. This role is essential to maintaining the integrity of our financial records and ensuring smooth reconciliation of accounts.

Essential Functions:

• Lead the Payment Application team, ensuring daily operations are executed efficiently and accurately.
• Monitor daily cash posting, customer refunds, write-off processing and transfer requests.
• Oversee the posting of incoming payments (checks, wires, ACH, credit card transactions) to client accounts.
• Ensure proper allocation of payments to invoices, resolving discrepancies and unapplied cash.
• Collaborate with the Collections team to address payment issues and support resolution of outstanding balances.
• Maintain and improve internal controls and procedures related to payment application.
• Monitor and report on unapplied cash, payment trends, and reconciliation metrics.
• Work closely with billing, collections, and accounting teams to ensure alignment and data integrity.
• Assist with month-end and year-end closing activities related to cash receipts.
• Train, mentor, and develop team members to ensure high performance and professional growth.
• Support audits and compliance reviews by providing documentation and process insights.
• Stay abreast of technological advancements in the Payment Application space and leverage AI to boost productivity, wherever applicable.
• Ensure that all processes are thoroughly documented to support training.

Additional Functions:

• Other duties and projects, as assigned.

Qualifications (Experience, Knowledge, Skills, and Abilities):

• Education: Bachelor's degree in Accounting, Finance, or related field, required. A combination of education and experience are considered in lieu of a degree.
• Experience: 5+ years of experience in payment application or accounts receivable, with at least 3 years in a supervisory or management role. Experience in a law firm or professional services environment strongly preferred. Experience with the collection of legal accounts is preferred.
• Knowledge, Skills, & Abilities: Familiarity with 3E and ARCS. Strong attention to detail and organizational skills. Excellent communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Proficiency in Microsoft Excel and financial reporting tools. Strong leadership skills with the ability to manage people and motivate them to accomplish their goals. Demonstrated experience using related accounting computer systems and Microsoft Office Suite, including Outlook, Word and Excel. Strong accounting, analytical, mathematical and problem-solving skills. Strong attention to detail; high level of accuracy a must.

Work Environment & Physical Demands:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Requirements Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties.