Employee Benefits Support Team Technician

Job Description

Job Description

What we’re good at

Join CalNonprofits Insurance Services, a leading provider of insurance solutions to the nonprofit sector. As a remote, in-office - Capitola, CA, or hybrid team, our commitment to servicing nonprofits extends beyond our physical locations in California. We are seeking a proactive and detail-oriented Employee Benefits Support Team Technician to join our team.

Our core values are Excellence, Collaboration, Trust, Diversity/Inclusion, and Respect. When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork.

**Position Overview – **

Responsible for assisting the customer service department in the support of employee benefit plans.

**Principal Duties and Responsibilities – **

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and assist with addressing complaints.
• Process applications and other paperwork - including review for accuracy and follow-up on missing information.
• Compile, sort, and e-file documents, business transactions, and other activities.
• Plan, prioritize and complete day-to-day workload utilizing agency procedures and systems
• Understand COBRA rules and regulations and carrier participation requirements and have a working knowledge of ancillary products.
• Contact carriers, physicians, group administrators, and/or insured employees, as necessary, to resolve customer inquiries.
• Maintain and update database systems.
• Act as liaison between clients and vendors.
• The individual holding this position must be able to handle multiple tasks and prioritize effectively.  The ability to complete tasks with accuracy, efficiency, and speed is important.

**Education and Experience – **

The ideal candidate will have

• Possession of a high school diploma or equivalent.
• Minimum of one year of experience in clerical work and/or customer service.
• Additional considerations are given to those who have experience working or volunteering in the nonprofit sector and/or administrative assistance experience and/or insurance.

**Licensing – **

Ability to obtain or current possession of a valid California Accident/Health and Life Only license and be located in California