Laboratory Client Service Representative

Job Description

Job Description

The TSR is responsible for liaising between the laboratory and clients, producing data reports, scheduling field services and assisting clients.



 

• Responsible for assigned SOP and Method Reviews.
• Responsible for answering client calls and responding to client requests via phone or email. 
• Responsible for filling out kit request forms and following up on sample kit completion. 
• Responsible for scheduling couriers for sample pickups, sampling and kit drop-offs and updating Outlook calendar for these events.
• Responsible for preparing/scheduling main clearances, routine sampling for public water systems and private water testing.
• Responsible for reviewing COCs for accuracy and/or clarifying any ambiguous requests with the client. Notifying Sample Receiving of any discrepancies found as a result of login.
• Responsible for managing workload through backlog to meet client turnaround times.
• Responsible for client add-on requests and verifying with the laboratory that add-ons will be analyzed within hold time.
• Reviewing overall data results and QC prior to reporting.
• Responsible for creating/editing client profiles in LIMS, be able to add/delete analyses, add comments to reports and adjust turnaround time as requested.
• Responsible for creating case narratives in LIMS2K as needed.
• Utilize LIMS and IT parsers for reporting lab reports and electronica data deliverables (EDDs) and/or ADaPTs requested by clients. 
• Responsible for providing clients with reports, either with verbal results or emailing reports as requested.
• Responsible for filing and routine scanning. 
• Responsible for Bacteria testing and reporting. See Bacteria Analyst description for further details.

Will train candidates with a science degree or laboratory experience.