Provider Coordinator

Medical Oncology Scheduling Support

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

This position supports Medical Oncology scheduling and provides coverage for other scheduling areas within the department. Responsibilities include scheduling patient appointments, managing incoming and outgoing phone calls, assisting patients with in-person scheduling needs, and collaborating with team members to ensure efficient scheduling operations and excellent patient service.

1.0 FTE (80 hours per two-week pay period)

8-hour day shifts; scheduled hours may include 7:45 a.m.4:15 p.m., 8:00 a.m.4:30 p.m., or 8:15 a.m.4:45 p.m

No weekends

Maintains systems essential to the daily operations supporting patient care. Schedules and coordinates a variety of appointments, procedures and tests, maintains and communicates department and provider schedules and provides excellent department support to promote efficient, effective clinical operations and provide exceptional patient experience.

Principle Responsibilities

• Scheduling.
• Schedules and/or reschedules patient appointments, procedures, diagnostic tests, surgeries, hospital admissions and other related appointments between multiple providers.
• May enter all scheduling documentation in the electronic medical record.
• Verifies insurance and obtains prior authorizations as needed, may register patients.
• May manage the patient outcome tool, including preparation and distribution.
• May create, delete and modify schedule versions and calendars to reflect changes in provider schedules.
• Arranges interpreter services for patients as needed.
• Administrative department support.
• May provide department reception, patient check-in.
• Provides telephone coverage, routing messages accordingly.
• May track insurance verification using multiple systems.
• May maintain lobby area.
• May ensure that patient documentation is complete and is responsible for an insurance or referral work queue.
• Organizes and maintains department records, manuals and patient education materials.
• Participates in completion of patient data reporting requirements and compliance with regulatory standards.
• May create and maintain all training materials for new and current employees.
• May assist physicians with reimbursements/expense reports, physician credentialing, charge capture and medical records.
• Chart preparation.
• Analyzes patient records to determine if outside documents are needed.
• Reviews patient consent forms and ensures they are updated with the patient.
• Contacts document source, obtains records, scans and indexes into the electronic medical record.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Preferred Qualifications

• High school diploma or GED
• Post secondary education in medical field
• 2 to 5 years experience in a medical office including administrative support, scheduling, customer service, working knowledge of Microsoft Suite and electronic medical records

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range: $22.04 to $30.01 per hourThe pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being mind, body, spirit and community of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.