Client Care Coordinator

Job Description

Job Description

Client Care CoordinatorCase Manager Supervisor – Family Shelter

Division: Health, Housing and Homeless Solutions

Reports To: Director of Social Services

Location: Family Shelter Site

Status/Hours: Full-time, Monday – Friday (some evening hours may be required)

Salary Range: $75,000 - $75,000

Program Description

Brooklyn Community Services (BCS) operates family shelters providing safe, supportive, and dignified transitional housing for families with children experiencing homelessness. Our shelter programs are guided by a trauma-informed, strengths-based philosophy and offer a comprehensive continuum of services—including case management, housing placement, recreation, and supportive programming—to help families achieve stability and permanent housing as quickly as possible. All shelter staff are expected to uphold BCS's commitment to equity, cultural humility, and client-centered care.

Position Overview

The Case Manager Supervisor provides direct supervision and clinical guidance to a team of case managers, ensuring the delivery of high-quality, compliance-driven case management services to families in the shelter. This role monitors caseloads and documentation quality, facilitates supervisory sessions, and serves as a liaison between frontline staff and senior leadership.

Key Responsibilities

Supervision and Team Support

• Provide weekly individual and group supervision to assigned case managers, reviewing cases, documentation, and service plan progress.

• Monitor caseload assignments and workload distribution to ensure appropriate staffing coverage.

• Support case managers in addressing complex cases, crisis situations, and client conflicts.

• Facilitate peer learning, reflective supervision, and staff development activities.

• Conduct performance evaluations and contribute to hiring decisions.

Program Oversight and Quality Assurance

• Conduct regular reviews of case records in CARES to ensure accuracy, completeness, and timeliness of documentation.

• Monitor compliance with DHS required contacts, service plan timelines, and housing benchmarks.

• Identify systemic issues in service delivery and collaborate with Director of Social Services on corrective action.

• Participate in case conferences, critical incident reviews, and team meetings.

Direct Practice and Coordination

• Carry a small direct caseload as needed.

• Serve as a bridge between case managers and housing specialists, facilitating coordinated client support.

• Maintain working relationships with DHS oversight staff and external service providers.

• Contribute to reporting and program evaluation activities.

• Perform other duties as assigned.

Qualifications

• Education: Master's degree in Social Work or a related human services field required; LMSW preferred.

• Experience: Minimum of three years of case management experience, including at least one year in a supervisory capacity; shelter or housing services experience strongly preferred.

• Knowledge: Familiarity with DHS shelter standards, CARES system, and NYC housing subsidy programs.

• Skills: Strong supervisory, coaching, organizational, and communication skills. Ability to manage competing priorities and support staff in high-stress environments.

• Other: Bilingual ability (Spanish or another language spoken in the community served) strongly preferred. Candidates will be subject to a criminal background check in accordance with applicable law, including NYC Fair Chance Act requirements.

BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities.