System Administrator

Job Description

System Administrator

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Washington, DC

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On Site Role - 4 Days a week "In Office"

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Overview

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Our client, a prestigious investment firm, is seeking a System Administrator / IT Support Engineer to join their growing technology team. This is a highly visible, hands-on role supporting executives and employees in a fast-paced, security-conscious environment. The ideal candidate enjoys solving complex technical issues, thrives in a white-glove support setting, and is comfortable owning everything from end-user support to infrastructure and systems administration.

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Core Responsibilities

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• Deliver exceptional onsite and remote technical support for executives and employees, resolving hardware, software, networking, and mobile device issues.
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• Serve as an escalation point for complex technical problems while ensuring an outstanding end-user experience.
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• Configure, deploy, maintain, and troubleshoot Windows and Mac workstations, laptops, mobile devices, conference room technology, printers, and peripherals.
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• Administer and support core Microsoft technologies including Active Directory, Windows Server, Microsoft 365, Exchange, file services, and related infrastructure.
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• Support remote access technologies, endpoint security solutions, and cloud-based business applications.
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• Lead desktop technology initiatives including hardware refreshes, operating system upgrades, software deployments, and patch management.
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• Partner with internal teams to support employee onboarding, offboarding, workstation deployments, and access management.
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• Maintain accurate technical documentation, asset inventory, and knowledge base articles.
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• Work closely with vendors and service providers to coordinate implementations, maintenance, and issue resolution.
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• Identify opportunities to improve IT operations through automation, process enhancements, and technology improvements.
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• Assist with maintaining office technology infrastructure, networking equipment, and conference room systems while helping ensure a secure and reliable computing environment.
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Key Qualifications

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• 8+ years of hands-on IT support experience in a professional corporate environment.
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• Strong experience supporting Windows and Mac environments.
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• Hands on experience with Active Directory, Windows Server, Microsoft 365, Exchange, networking fundamentals, and endpoint management.
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• Experience with ticketing systems, remote support tools, and hardware deployment.
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• Comfortable supporting executives and working in a high-touch, service-oriented environment.
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• Excellent troubleshooting, communication, and customer service skills.
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• Ability to manage multiple priorities while maintaining a high level of professionalism and discretion.
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• Experience within financial services, investment management, family office, legal, or similarly high-security environments is highly preferred.
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This is an outstanding opportunity to join a highly respected investment firm offering challenging technical work, excellent long-term stability, and the chance to make a meaningful impact across the organization.