Outreach Coordinator

Location: Community travel throughout the Dallas–Fort Worth area

Position Summary

We're seeking an organized, personable, and proactive Community Outreach Coordinator to expand awareness of our behavioral health services and build strong community referral relationships. This position represents the agency at community events, develops partnerships, and connects individuals and families with our intake team.

The ideal candidate is comfortable initiating conversations, presenting to groups, and working independently in the community.

Essential Responsibilities

• Develop and maintain relationships with schools, healthcare providers, community organizations, housing communities, social service agencies, and other potential referral partners.
• Identify and coordinate participation in health fairs, school events, resource fairs, neighborhood activities, and other relevant outreach opportunities.
• Represent our company professionally at events, meetings, and presentations.
• Explain agency services, populations served, and the referral process accurately and clearly.
• Generate appropriate referrals and coordinate with intake staff to support timely follow-up.
• Follow up with new and existing partners to maintain active referral relationships.
• Research community needs and identify opportunities to expand the agency’s presence throughout Dallas and surrounding communities.
• Maintain an outreach calendar and accurate records of contacts, activities, referrals, event participation, and follow-up tasks.
• Provide weekly updates on outreach activities, partnership progress, referral outcomes, and upcoming opportunities.
• Coordinate event registration, supplies, promotional materials, setup, and breakdown.
• Participate in team meetings and collaborate with leadership, intake staff, and clinical staff.
• Protect confidential information and follow agency privacy policies.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent required; college coursework or a degree in marketing, communications, social services, public health, or a related field preferred.
• Experience in community outreach, relationship development, marketing, social services, or a similar role preferred.
• Strong communication, presentation, organization, and follow-up skills.
• Ability to interact respectfully with individuals and families from diverse backgrounds.
• Ability to manage multiple priorities and work independently while remaining accountable to team goals.
• Basic proficiency with email, calendars, spreadsheets, and electronic tracking systems.
• Reliable transportation, a valid driver’s license, and current automobile insurance for required community travel.
• Bilingual English/Spanish skills are a plus.

Schedule and Work Environment

This position includes office work and regular travel to community locations throughout the Dallas–Fort Worth area. The schedule includes weekday responsibilities and occasional evening and weekend events. Staff must communicate their schedules, remain available during assigned working hours, and coordinate schedule adjustments with their supervisor.

The role may require extended periods of standing or walking at events and transporting outreach materials. Reasonable accommodations are available to support performance of essential job functions.

Success in This Role

Success includes consistent community engagement, strong referral partnerships, timely follow-up, accurate activity tracking, and measurable contributions to agency awareness and appropriate referrals.