Housekeeping Suite Attendant - Buena Vista Suites Hotel

Scope of Position

The Suite Attendant is responsible for providing housekeeping services to guest rooms in accordance with the standards, policies and procedures established by Buena Vista Suites Orlando Hotel. This role is essential in delivering high-quality service to ensure a clean, comfortable, and memorable guest experience.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• Previous housekeeping experience preferred.
• Able to work cohesively as part of a team with minimum supervision.
• Able to focus attention on guest needs.
• Adhere to safety, rules, and company policies.
• Knowledge of proper chemical handling, cleaning techniques and use of equipment/ machinery.

Responsibilities

• Prepare and maintain suites to ensure cleanliness, organization, and presentation standards are met.
• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops sponges, brushes, and/or cleaning chemicals by extending arms over head, bending and stooping.
• Strip and make beds, change bed linens which may require lifting bedspreads weighing a maximum of 50 lbs.
• Provide attentive and courteous service to guests, responding promptly to requests and concerns.
• Respond quickly and efficiently to all guest requests.
• Keep linen closet and service landings secure.
• Dust furniture, pictures, drawers, window ledges, and shelves thoroughly.
• Vacuum throughout entire room and empty trash.
• Replenish amenities, linens, and supplies in guest room.
• Practice chemical safety rules and follow procedures for needles and other hazardous materials.
• Communicate effectively with other employees, as well as guests.
• Take accurate room status reports at the end of the shift.
• Understand information such as labels, instructions, and guest requests.
• Perform any other reasonable duties as required by management.

Education

• High school diploma: experience in a large hotel environment preferred.

Skills and Abilities

• Ability to communicate in the English language (Second language is a plus).
• Ability to perform assigned duties with attention to detail, speed, and accuracy.
• Ability to work flexible schedules including holidays and weekends.
• Ability to perform multiple tasks.

Physical Requirements

• Must be able to work in a fast-paced environment.
• Must be physically fit in order to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift (up to 8 hours).