ITM Representative

Job Title

Process transactions for the members via video conference and the use of remote Interactive Teller Machines (ITMs), accurately and timely, while adhering to policies and procedures, eliminating loss to the credit union. Educate members on products and service, resulting in the member's ability to earn and/or save money.

Core competencies include subscribing to the Credit Union philosophy, educating members on the benefit of being an owner, assisting members professionally and accurately, delivering exceptional member experience via the ITM, performing transactions within defined policy and procedures, utilizing loss prevention measures, assisting and performing administrative functions, educating members on current promotions and other product and services, ensuring smooth transition of members to branch staff, performing all available transactions per procedures via the Interactive Teller Machine (ITM), performing nightly balancing procedures, communicating effectively with branch staff, aiding in set up and continued streamlining of the video teller and Express Branch concept, and dressing professionally.

Other duties include processing all incoming mail daily, assisting with all incoming chats/texts, secure messages, info emails, faxes, and voicemails, aiding in answering phone calls, providing support to other staff members as needed, and performing other duties as directed or needed.

Knowledge of and ability to communicate effectively via video conference, knowledge of financial products and services, manual coordination to operate computer keyboard, ability to think, soothe irate members, communicate with the members quickly and accurately in a pleasing manner, ability to work effectively as a team member sharing duties and responsibilities and ensuring daily completion.

Education or formal training: High school diploma or equivalent.

Experience: Technological and previous Teller experience preferred.

Working environment/physical activities: The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus. The employee is required to travel, by auto, to various branch locations as determined by staff training needs.

Compensation & benefits: Starting hourly rate - $17.03+ hourly depending on experience. Being a part of Partner Colorado CU has its benefits. We offer valuable benefits designed for you, your family, and your life. Our plans are cost-effective, convenient and provide ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. There is a potential for Annual Performance Bonus, Medical Plans, Dental, Vision, HSA, 401(k) match, Life/AD&D, Accident, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Identity Theft, Paid Time Off, Paid Holidays, Personal and Professional Development.