Restaurant General Manager (Benihana Village)

Job Description General Summary Of Duties: Responsible for the overall performance of restaurant operations including customer service, financials, food quality, beverage quality, guest and employee safety practices. Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, profitability, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. Oversees all purchases of food, beverage, supplies and equipment. Regularly measure and evaluate service levels and standards using guest and employee feedback and develop plans for continuous improvement. Train, educate and develop assistant managers. Ensures restaurant is in compliance with all applicable federal, state and local laws, codes and regulations. Must maintain both Westgate and Benihana standards. Qualifications: Qualifications Role and Responsibilities: (Includes but is not limited to the following) Ensure the smooth running of the Benihana Village operations by monitoring staffing and business volume. Perform scheduling, budget information, maintain restaurant standards and staff training. Oversee the work performance of staff, maintain and enhance the department's guest services to ensure guest satisfaction. General Operations: Oversees and manages all areas of the restaurant and makes final decisions on guest service issues. Investigates and resolves food quality and service complaints. Communicates with guests and employees to solve problems and ensures complete guest satisfaction. Inspects dining room, food and beverage receiving, preparation, production and storage areas to ensure health and safety regulations are being adhered to at all times Supervises cleaning and maintenance of equipment and arranges for repairs, contracts and other services. Maintains appropriate restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Ensures good safety practices of employees and guests throughout the restaurant. Ensures proper emergency and security procedures are in place and all employees have been appropriately trained. Plans, coordinates and has final approval on the scheduling of all restaurant departments. Prepares all required paperwork, including forms, reports and schedules in an organized and timely manner. Assist in developing, planning, and executing restaurant marketing, advertising, and promotional activities and campaigns. Communicates to staff and ensures all employees are aware of marketing campaigns. Follows all federal, state and local laws, codes and regulations. Food Safety and Planning: Ensures sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Ensures consistent high quality of food preparation and service. Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards. Responsible for all restaurant inventories including food, liquor, beer, wine, furniture, accessories, equipment, & tool inventories and must constantly manage & maintain documented detailed status in all areas including on hand quantities, costs, & quality levels Ensure product is always on hand on an as needed basis. Ensure that all products are received in correct unit count and condition, and deliveries are received in accordance with the restaurant’s receiving policies and procedures. Financial: Ensures the receipt of all orders to verify correct quantities and pricing. Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. Reviews financial information such as sales and costs and monitors budgets to ensure efficient operation and that expenditures stay within budget limitations. Takes action to prevent deviation from budget. Prepare budgets as required by corporate and division in an effort to meet budget projections. Prepare period and quarterly end budget analysis. Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. Responsible for ensuring that all financial (invoices, reporting) and employee and payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. Employee Related: Provides direction to employees regarding operational and procedural issues. Interviews, selects and hires hourly employees. Makes employment and termination decisions. Conducts new hire orientations, trains employees on Company mission, culture and guest experience objectives. Develops employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews. Prepares schedules and ensure that the restaurant is staffed for all shifts. Continuously strives to develop staff in all managerial and professional areas. Be knowledgeable of restaurant policies regarding personnel, and, administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures. Ensure all restaurant staff & management team members have necessary tools to perform daily duties. Communicate all aspects of weekly operations by leading weekly team management meetings. Lead by example in all areas by becoming the expert in all aspects of the restaurant. Be a role model and a teacher to restaurant staff. Performance Requirements: (Knowledge, skills and abilities) Provide guest satisfaction through assistance, direction and information within hotel guidelines Supervise all staff including: selection, training, counseling and discipline. Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff. Assign and instruct all personnel in details of work. Observe performance and encourage improvement. Additional Information Experience Requirements Three to five years of restaurant management experience working in a high volume full service concept or minimum of two years as a Restaurant General Manager. Education Requirements College degree in hospitality management or related field preferred. A combination of practical experience and education will be considered as an alternative. Must have a high school diploma. Desirables: Proficiency in food planning and preparation, purchasing, sanitation, security, personnel management, recordkeeping, and preparation of reports. Possess excellent basic math skills and have the ability to operate a POS system. Have knowledge of service and food & beverage operations, generally involving at least three years of front-of-the-house & back-of-the-house operations and/or assistant management positions. Knowledge of computers (MS Word, Excel). Westgate Resorts is an Equal Employment Opportunity employer . __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email View email address on click.appcast.io with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr