Selling Administrator

Why Everstory At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. We understand the profound and complex nature of grief and are committed to providing compassionate and personalized support. Grief is not a problem to be solved alone, but rather a natural part of the human experience. We stand as a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed. Job Type: Full‑time The Impact You Will Make The Administrator role is multifaceted, allowing you to learn multiple parts of the business while supporting customers and team members. You will be responsible for creating a customer‑focused environment with every interaction you have—answering phones, scheduling appointments, helping onboard team members, and assisting your location’s leadership team. Contract processing and quality control, ensuring all contracts are valid before entry. Banking duties: cash receipt entry, deposit slips, credit card transactions, and bank deposits (including occasional bank visits). Daily processing of cemetery IOAs (Interment Order and Authorization) per company standards. Selling at‑need and pre‑need business by meeting with families, explaining Everstory products, and offering the best options for the deceased. Entering and tracking sales using Everstory CRM. File maintenance and record keeping: update customer files, scan documentation, and preserve records of memos, e‑mails, policies, and programs. Human resources: coordinate onboarding responsibilities as needed. Accounts payable: ensure all bills are paid promptly and process purchases and invoices through the system. Accounts receivable: collect past and present balances due for delinquent contracts. Deeds and certificates: provide to Sales Management weekly, log and process per location or state guidelines; verify trust certificates. Work and memorial orders: order memorials when paid in full and manage work orders for park services. White board meetings: participate in daily meetings between administration, maintenance, and sales. Reporting: produce trust, state‑required, and month‑end reports as necessary. Requirements Effective phone skills. Excellent filing skills and ability to type 40 words per minute with minimal errors. Basic math and computer skills, including word processing, spreadsheets, or Google equivalents. Adherence to company policies and confidentiality of employee and customer information. Great customer service and interpersonal skills. Proficient organizational skills. Ability to multitask efficiently and work independently or as part of a team. Ability to complete tasks and meet deadlines quickly. Valid state driver’s license and access to a personal vehicle for some locations. High school equivalency required. Minimum one year of experience in administration or customer service. Availability for some holidays, evenings, and weekends as needed. Our Investment in You Medical, dental, vision, life, AD&D and STD insurance. Tuition reimbursement. Anniversary award for each year of service. Career advancement and training (Aspiring Managers Program). Employee assistance fund (Everstory Cares). Legend award program. Funeral and cemetery benefits. Employee referral bonus. 401(k) with company match. Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. Salary Description $21.00 per hour plus commission. #J-18808-Ljbffr