Medical Support Assistant (Office Automation)

Receptionist Duties

Perform the full range of receptionist, recordkeeping and miscellaneous clerical duties within the ambulatory setting.

Enter, manipulate and/or retrieve information and data from automated systems as appropriate to the area assigned.

Complete request forms, manually or automated, for individual patient orders, blood work and other requests.

Maintain and monitor patient appointment schedules for the clinic/practice.

Receive patients and visitors as the initial point of contact, in person or telephonically and determine the nature of the visit/call.

Monitor and manage the messaging system at the clinic/practice level.

Refer urgent messages and patient results for immediate actions.

Provide information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc.

Resolve complaints of a local administrative nature and refer other complaints to the appropriate authorities.

Maintain all patients' records, both electronic and paper, according to regulations ensuring each entry contains proper patient and health care provider identification.

Reconciles end-of-shift/end-of-day processing and reports.