Customer Success Manager - Launchmetrics | Remote (New York, US)

Customer Success Manager – Launchmetrics | Remote (New York, US) Job Summary Launchmetrics is seeking a Customer Success Manager to manage key client relationships, ensuring adoption, satisfaction, and retention. This remote role (New York-based applicants only) offers $70,000–$90,000/year plus opportunities for advancement. The successful candidate will act as a strategic advisor, driving product value and ROI, leading account reviews, and collaborating cross-functionally to deliver exceptional customer experiences. Key Job Details Job Title: Customer Success Manager Employer: Launchmetrics Location: Remote (New York area, US) Pay: $70,000–$90,000/year Job Type: Full-Time Key Responsibilities Act as a strategic advisor, driving product value and ROI Assist in pre-sales demonstrations, technical meetings, and SOWs for customizations/integrations Maintain client documentation, reviews, and risk tracking in Gainsight Lead regular account reviews and maintain communication on updates Gather client feedback and deliver insights to product teams Anticipate dissatisfied accounts and resolve issues swiftly Conduct follow-up training, adoption activities, and system updates Identify upsell and cross-sell opportunities, handing over to sales Evaluate and document implementation plans and specifications Project-manage client requests alongside product teams Candidate Requirements Essential: Bachelor’s degree or equivalent in business or related field Minimum 2 years’ experience in Customer Success or Onboarding Strong technical aptitude and ability to learn new technologies quickly Customer-first mentality with empathy and loyalty-building skills Critical thinking, analytical, and problem-solving ability Excellent interpersonal, phone troubleshooting, and written communication skills Strong time management and ability to perform in fast-paced settings Preferred (Extra Credit): Experience in Fashion, Luxury, or Beauty industries Exposure to global customers and international markets Experience with technical integrations Experience delivering on-site training, webinars, or pre-sales demos Benefits Competitive salary ($70,000–$90,000/year) Opportunities for advancement and professional growth Flexible remote work arrangements (New York-based applicants only) Learning and development allowance Benefits package tailored to location Support for home office setup About Launchmetrics Launchmetrics is a global B2B SaaS company focused on creating efficient, impactful, and measurable brand experiences. Its Customer Success team champions client relationships, ensuring adoption, renewal, and satisfaction through meaningful partnerships. Recruitment Process Intro Call Meet & Greet Skills Assessment Culture Fit Interview Leadership Interview Application Process How to Apply: Submit your application via Launchmetrics’ careers portal. Highlight your customer success and SaaS experience. Shortlisted candidates will be contacted for interview. CLICK HERE TO APPLY Join Our Official Channels for more Jobs & Scholarship No comment's at the moment!, Be the first to post a comment. #J-18808-Ljbffr