Medical Assistant II

Medical Assistant II

Location: Houston TX 77094 Shift: Hours: 7:45AM – 4:30PM (M-F) Duration: 13 weeks

Required:

Experience with Rooming, Collections of Vitals, POCT, Testing, Managing Clinic Flows, Cross Coverage, etc.

Duties:

• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
• Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
• Proactively approaches dissatisfied customers and implements customer service recovery measures.
• Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
• Obtains translation services as needed for customers.
• Participates in clinic meetings to assist in planning optimal patient flow for session/day.
• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.

Skills:

• Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts.
• The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is necessary.
• Bilingual in Spanish/English a preferred.

Required Education:

• High School Diploma or GED
• 2 years of related experience

One of the Certifications or Registrations Listed Below:

• CCMA - Cert-Cert Clinical MA - CCMA National Healthcareer Association Or
• CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or
• EMT - Emergency Medical Techn Texas Department of State Health Services Or
• EMT-A - Advanced EMT Texas Department of State Health Services Or
• EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services Or
• EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services Or
• EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services Or
• LIC PAR - Lic-Paramedic Texas Department of State Health Services Or
• NCMA - National Cert Med Assistant National Center for Competency Testing Or
• NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals Or
• RMA - Registered Medical Assistant
• American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants