Technical Support Associate Analyst

Reason: Replacement
Department: Field Services
Job Category: IT
Job Title: Technical Support Associate Analyst
Duties: Responsibilities• On-site support for all executive and pharmacy support related needs.Installation, configuration, and troubleshooting of desktops, laptops, telephony, and otherrelated technology devices.• Research, test and evaluate new technology products.• Develop proactive ways to avoid potential problems and automate maintenance tasks• Contribute to company-wide technology projects.• Maintain a high level of customer focus on all interactions.• Provide timely, creative, and alternative solutions to meet business needs.• Maintain detailed documentation on all issues handled.• Probe and uncover customers' underlying issues.• Provide rotational support coverage.• Actively share knowledge and offer assistance to teammates.
• Flexible to work on-site schedules and on-call rotations. (Schedule time Monday - Thursday 2:30pm - 1:00am.
Skills: Aptitude and interest in learning new technologies.


Excellent verbal and written communication skills.Capability to establish credibility quickly by following up and taking initiative.


Must be able to do the following:


Lifting over 30 lbs.
Climbing above 4 feet


Keywords:
Education:
High School diploma or equivalent required
Bachelor's degree or 2 or more years of job-relatedexperience preferred.


Skills and Experience:
Required Skills:
ON-SITE SUPPORT
INSTALLATION
CONFIGURATION
TROUBLESHOOTING
CUSTOMER FOCUS
DOCUMENTATION
PROBLEM SOLVING
ROTATIONAL SUPPORT COVERAGE
Additional Skills:
KNOWLEDGE SHARING
APTITUDE FOR LEARNING NEW TECHNOLOGIES
VERBAL COMMUNICATION
WRITTEN COMMUNICATION
INITIATIVE
Languages:
English
Read
Write
Speak
Minimum Degree Required: Completed High School (Diploma or GED)
Patents: No
Publications: No
Veteran Status: No
# of Positions: 1


Location:
Fairfield, OH
4865 Dixie Hwy,


Schedule:
Start Date: 06/22/2026
Estimated End Date: 06/25/2027
Hours Per Week: 40.00
Hours Per Day: 10.00
Interview Notes: Monday - Thursday 2:30pm - 1:00am. 100% onsite. Flexible to work on-call rotations
Financials:
Currency USD


Contact Information:
MSP Contact Name: Marquart, Nicole
MSP Phone:


EEO:


"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."