Strategic AI Operations Leader

We currently have a career opportunity for a Strategic AI Operations Leader to join our team. The Strategic AI Operations Leader is responsible for transforming traditional support operations into an AI-enabled, scalable support model by integrating AI agents, automation, observability, and modern ITSM practices. This role defines and drives the future operating model for L1/L2 support, focusing on improving service availability, reducing costs, accelerating incident resolution, and enhancing customer experience. It requires strong leadership in IT Command Center and production support, managed services transformation, and AI-driven service delivery, along with collaboration across global teams and involvement in client engagements and sales. The position is part of senior leadership and plays a key role in shaping the organization’s managed services strategy. Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com. Our Intelligent Automation experts help our clients bridge how work is performed today and how they want to work tomorrow, by leveraging DPA, RPA, and AI to align all aspects of the client’s operations. We partner with some of the most recognized brands in the business with equally matched partnerships. Together, we bring visions to life and drive value and efficiency through process improvement and technology integration.