Regional Client Advocacy Services Coordinator

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Position: Domestic Violence Services Coordinator

Coverage area: Henry and Des Moines Counties (primary), and surrounding areas

Reports to: Director of Domestic Violence Services

Job Summary: The Domestic Violence Services Coordinator is responsible for delivering direct support and case management services to individuals participating in the DVIP & RVAP Crisis Support Services. The scope of these services encompasses but is not limited to community advocacy, legal advocacy, housing assistance, individual counseling, support group facilitation, economic literacy education, and life skills development. The Domestic Violence Services Coordinator operates under the supervision of the Director of Domestic Violence Services.

Certified Victim Advocate: Certified Victim Advocate certification track required upon hiring. Details explained at interview.

Hours: Permanent 1 FTE (40 hours) position; schedule includes mornings, afternoons, evenings, and some weekend hours.

Essential Duties and Responsibilities:

• Responsible for fulfilling the DVIP &RVAP's overall mission in providing services to program participants.
• Victim/survivor-focused activities to ensure the safety and security of the victim are primary.
• Provide crisis intervention through phone or in-person contact, including safety measures and emotional support, as well as information and referrals upon request.
• Provide case management for survivors and victims, including assessment, goal planning, regular contacts, and in-home visits, to assist them in achieving their goals.
• Providing direct service and advocacy to clients experiencing homelessness or on the verge of becoming homeless.
• Build relationships with relevant community members and organizations to identify and address unmet needs within human services, mental health, housing, and financial assistance.
• Linking survivors and victims to mainstream resources.
• Client assessment: background history including housing evaluation; identifying cultural, economic, ethnic, health, and social factors involved; recognizing victims' unique needs, and collecting pertinent information to develop a plan that is determined by and agreeable to the victim.
• Collaborate with regional victim service providers to effectively meet the needs of survivors in the program region and offer appropriate referral and follow-up services.
• Provide advocacy by offering mobile services throughout the assigned area to better assist victims in their own community or in environments where they feel more comfortable, including home visits when it is safe to do so.
• Maintain a working knowledge of Iowa statutes and codes that affect our services to victims of domestic violence, including the required reporting mechanisms.
• Engage in ongoing training as needed, along with any other related tasks assigned.
• Collaborate locally to enhance access to services for individuals experiencing domestic violence and to raise awareness about their rights. When designated, serve as a liaison, representing DVIP &RVAP in interactions with police agencies, social service organizations, commissions, committees, and other relevant groups.
• Document services are provided as required.

Qualifications - Required:

• AA degree or equivalent combination of education and experience (Two years of experience as a family or domestic violence case manager in a major social service program may be substituted for one year of college education).
• Demonstrated knowledge of domestic violence and systems advocacy.
• Understanding of issues of cultural and socioeconomic diversity as applied to domestic violence intervention services.
• Experience in peer advocacy and crisis intervention work.
• A working knowledge of basic office functions, including word processing and email.
• Ability to provide confidential services in smaller, rural communities.
• Be organized and detail-oriented.
• Ability to work in an independent and self-directed manner.
• Valid driver's license and reliable transportation
• Ability to pass an Iowa background, Child Abuse and Sex Offender Registry check.

Qualifications Desired:

• Candidates with language skills and/or past experience working with survivors of domestic violence are preferred.
• Strong writing and editing skills.
• Public speaking skills and ability to provide training within the scope of employment.
• Knowledge and understanding of civil and criminal law practice related to domestic violence, particularly housing issues, protection orders, immigration, and divorce.
• Multilingual.

Related Duties:

• On-Call. DV and SA-Back-up
• Travel required, with day, weekend, and evening work.
• Other duties as assigned.

PLEASE SUBMIT A LETTER OF INTEREST (WHICH SHOULD HIGHLIGHT YOUR ACCOMPLISHMENTS AND QUALIFICATIONS FOR THE POSITION)

Job Type: Full-time

Pay: From $44,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: Hybrid remote in Mount Pleasant, IA 52641