Provider Support Agent

Derick Dermatology

Derick Dermatology (DD) is an internationally recognized and award-winning medical practice. Founded in 2006, our world class providers offer medical, surgical, and cosmetic dermatology care in state-of-the art facilities. Join the DD Family to protect, improve, and save the lives of patients in our communities. We pride ourselves on providing the highest quality care and an outstanding patient experience.

Core Values

• Servant's Heart : Find joy in serving others, ensuring our patients receive the best possible care.
• Own It : Take full accountability for the care provided and actively contribute to the betterment of our practice.
• Showtime : Bring enthusiasm, professionalism, and energy to every patient encounter and interaction with colleagues.
• DD Family : Foster a supportive and collaborative atmosphere, working as a cohesive team to achieve our common goal of exceptional patient care.

Perks

• Weekly Pay
• Paid Training
• Uniform Provided
• Opportunities for Advancement
• Employee Assistance Program (EAP)
• Employee Discount on Cosmetic Services and Products

Position Purpose

The purpose of this position is to provide holistic medical support to the Providers.

Role and Responsibilities

• Serves all Derick Dermatology providers with patient after visit contacts involving but not limited to the following tasks: pathology/laboratory results, scheduling follow-ups, prescription questions, records requests, coordination of care with outside providers, medical questions, provider questions, refill requests, prior authorizations, cosmetic questions etc.
• Monitors and tracks lesions that require tracking are followed to completion.
• Keeps outstanding or incomplete tasks below a certain level in the following systems: phone, voicemail, fax, contact system, internal calls, emails, EMR, internal pathology system, patient portal etc.
• Maintains individual phone system metrics in Phone Queue and Answer Rates to meet team goal.
• Additional responsibilities as assigned.

Qualifications and Education Requirements

• Official High School Transcripts, Diploma or Equivalency Certificate
• Knowledge of basic medical terminology
• Friendly, polite and professional. Clear communication skills.
• Proficient with an EMR system (Electronic Medical Records) ideally Nextech
• Medical Assisting background preferred

Preferred Skills

• Maintains excellent rapport with the providers
• Shows ability to multitask
• Shows ability to manage time wisely to complete all inbound/outbound tasks

Additional Notes

• Schedule: Monday-Friday 9:00am-5:00pm + 1 Saturday/month 6:45am - 12:30pm
• This position is remote. All eligible candidates must reside in Illinois and live within 50-miles of a Derick Dermatology office, as training will require a minimum of 3+ days in-office.