Part Time- Member Success Coordinator - Fitness Center

Position Details:

Kilgore College KC Excel at Parks Fitness Center is open to students and the community.

The Floor Attendant at KC Excel will be responsible for providing exceptional customer service to members and guests while maintaining a friendly, welcoming environment. This position will serve as the fitness center point of contact for inquiries and assist with a variety of tasks to ensure smooth operations of the fitness center

Responsibilities: Operations: Greet all members and visitors with a positive attitude and assist with check-ins (as needed), membership inquiries, and general questions.

• Membership Processing: Handle membership sign-ups, renewals, and cancellations, ensuring accurate data entry and payment processing.
• Locker Room Oversight: Communicate locker room closures or updates to members in advance, ensuring they are well-informed.
• Facility Support: Assist with maintaining cleanliness and organization of the front desk area and common areas of the facility.
• Team Assistance: Collaborate with fitness trainers, maintenance staff, and other departments to address any member concerns or facility issues.
• Conflict Resolution: Address member concerns or complaints promptly, escalating issues to the supervisor as necessary.
• Event Support: Assist in organizing and promoting special events or fitness programs as needed.

Minimum Qualifications:

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and work in a fast-paced environment.
• Prior experience in a fitness or customer service environment preferred.

Skills and Qualifications:

• Strong leadership and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with diverse groups and individuals.
• Strong problem-solving skills and attention to detail.

Work Hours:

 

• Flexible shifts; may include evenings, weekends, and holidays depending on facility needs. This position will be primarily mid-day (9 am to 3 pm).

Supervisory Responsibilities:

• 0 Full-Time Direct Reports                           0 Part-Time Direct Reports

Physical Demands and Work Environment:

• Must be able to work flexible hours, including weekends and some evenings.
• Ability to lift and move objects up to 50 pounds.
• Limited exposure to physical risk.

Safety:

• Provide resources for safe operation of units. Create and support workplace safety

Salary Range & Fringe Benefits:

• The rate of pay is up to $10-$12 per hour depending on experience for up to 19 hours per week.
• Worker’s Compensation 
• Limited Part-Time Retirement Plan 

Kilgore College does not participate in the federal Social Security program. 

 

Disclaimer:

 

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. Kilgore College reserves the right to add, change, amend, or delete portions of this job description at any time, with or with notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by Kilgore College at its discretion to enable individuals with disabilities to perform the essential functions.

All full-time positions are located in Kilgore, TX. No fully work from home positions are available at this time. All employees must be available to physically present to work on the Kilgore, TX or Longview, TX Campus. Some Part-Time and Adjunct positions may be offsite but the candidate MUST live in the State of Texas.

Kilgore College is a two-year, comprehensive public community college with a campus in Kilgore and an extension center in Longview, Texas. With approximately 7,000 students, Kilgore College is a student-centered institution characterized by excellence in teaching and quality learning opportunities. Kilgore College is focused on continually improving their students’ holistic experience leading them to success in life while improving access to higher education and partnering with those who advance the vision of a stronger community culturally, socially and economically.

Vision Statement: We commit to be the higher education institution of choice in Northeast Texas.

Positions will remain open until filled. Some Adjunct and Part-Time teaching positions may remain open perpetually as the need for part time instructors fluctuates with student enrollment. Teaching positions will be required to submit official transcripts upon an offer of employment. An offer of employment will be contingent upon passing a background check. Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity within three (3) days of being hired. Failure to submit proof within the required time shall result in immediate employment termination. All position appointments are subject to approval by the college's Board of Trustees.

This description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. Kilgore College reserves the right to add, change, amend, or delete portions of this job description at any time, with or with notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by Kilgore College at its discretion to enable individuals with disabilities to perform the essential functions.

Kilgore College is an equal opportunity institution and does not discriminate on the basis of sex, race, color, religion, age, national origin, disability in violation of Section 504 of the Rehabilitation Act or 34 C.F.R. Part 104, veteran’s status or genetic information in its educational programs, employment policies or activities.

All positions are considered security-sensitive and subject to a background check pre-employment.