Certified Pharmacy Technician - Remote US

Certified Pharmacy Technician - Remote US

It takes great medical minds to create powerful solutions that solve some of healthcare's most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you've honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you'll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary: The Certified Pharmacy Technician supports pharmacy operations by assisting members, providers, and pharmacies with prior authorizations, pharmacy claims inquiries, benefit questions, and other pharmacy-related services. This role works in a fast-paced, high-volume environment while ensuring accuracy, compliance, and exceptional customer service. The ideal candidate combines strong pharmacy knowledge with excellent communication skills and a commitment to supporting healthcare outcomes.

Your role in our mission: Support members, providers, and pharmacies by responding to pharmacy-related inquiries, benefit questions, prior authorization requests, and claims-related issues. Research and resolve pharmacy claims, eligibility, coverage, and medication-related concerns while maintaining service level expectations. Review, document, and process pharmacy transactions and requests in accordance with client, regulatory, and operational guidelines. Utilize multiple systems and resources to accurately investigate issues, provide resolutions, and maintain complete documentation. Collaborate with internal teams, healthcare professionals, and external stakeholders to support quality service delivery and member satisfaction.

What we're looking for: Active Certified Pharmacy Technician (CPhT) certification required. Active Pharmacy Technician registration with a State Board of Pharmacy, where applicable. Experience supporting pharmacy operations, prior authorizations, pharmacy claims, PBM services, managed care programs, specialty pharmacy, or healthcare customer service preferred. Strong customer service, communication, and problem-solving skills with the ability to work effectively in a fast-paced, high-volume environment. Proficiency using pharmacy systems, multiple computer applications, and documentation tools while maintaining accuracy and attention to detail.

What you should expect in this role: Support pharmacy-related operations serving members, providers, pharmacies, and healthcare professionals across a variety of programs and clients. Research and resolve pharmacy inquiries related to benefits, claims, medications, prior authorizations, and other pharmacy services. Utilize multiple systems and resources to investigate issues, document interactions, and provide timely and accurate resolutions. Participate in training and professional development opportunities designed to expand pharmacy, healthcare, and customer service knowledge. Remote work environment with opportunities for professional growth and a comprehensive benefits package including medical, dental, vision, 401(k) with company match, flexible paid time off, paid holidays, wellness programs, and additional employee support resources.