Guest Services Manager
Oliver Hotels & Resorts
Job Description
Job Description
Description:
Job Summary
The Guest Services Manager oversees guest services operations and team members. The Guest Services Manager is responsible for ensuring labor and quality standards are upheld and assists with establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand. The Guest Services Manager acts as Manager-on-Duty as needed.
Essential Duties and Responsibilities
- Oversees guest services team members with the authority to interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints
- Demonstrates and provides exceptional guest service to all hotel guests
- Maintains personal connections with guests, clients and community organizations to encourage guest loyalty
- Uses appropriate selling techniques to maximize revenue and occupancy
- Demonstrates telephone courtesy and professionalism
- Assists with various accounting and financial functions including A/P, A/R, billing accounts and department reporting
- Ensures department reporting is completed promptly and accurately
- Assists with maintaining product and service quality standards by investigating complaints, initiating corrective action, and conducting periodic room inspections
- Maintains knowledge, skills, and abilities needed to perform any position in the department
- Assists with monitoring and upholding procedures for control of supplies, keys, monies and credit
- Assists in monitoring and upholding procedures for safety of guests and hotel team members
- Maintains clean and professional appearance of public areas and hotel office
- Performs additional responsibilities as assigned by leadership
Qualifications
- Strong interpersonal and communication skills
- Strong organizational skills and attention to detail
- Ability to handle stressful situations with poise and professionalism
- Strong leadership and a professional image
- Conduct work-related functions in a professional manner
Vacancy posted 10 days ago
Similar jobs that could be interesting for youBased on the Guest Services Manager in Aurora, CO vacancy
- ...Job Description Job Description Description: General Manager - Restaurant We are seeking a dynamic and experienced General... ...candidate will be passionate about delivering exceptional customer service, managing daily operations efficiently, and driving the overall...SuggestedWeekend workAfternoon shift
- ...Who we are Boychik Kitchen is a full-service Mediterranean restaurant located in the Stanley... ...come back to weekly while also bringing guests from far away. While we do not define... ...restaurant. Who you are The General Manager is responsible for leading the front of...SuggestedFull timeTemporary workWork at officeShift work
$65k
...growing team and industry. Job Description The General Manager is responsible for leading through PharmaCanns mission, vision,... ...the business through a DOR focus on Hospitality (customer service, sales training, product knowledge, loyalty and leadership development...SuggestedInterim rolePharmaCann LLC
Aurora, CO1 day ago- ...Job Description Description: Job Summary: The General Manager provides leadership and management for all hotel operations including... ...responsibilities, forecasting, sales and marketing, guest services and facilities management. The General Manager is responsible...SuggestedWork experience placementLocal area
$26 - $32 per hour
...Incentive + Performance Bonuses & OT) Are you a leader who wants to be rewarded for results? We are looking for a professional General Manager to take full ownership of our Lone Tree location. We believe in high pay for high performance. That’s why we offer a premium hourly...SuggestedHourly payWeekly pay- ...CRISP & GREEN is seeking a super talented General Manager to add to our team! CRISP & GREEN is where individuals go to experience healthy and delicious food. To ensure that guests receive the best service and food each and every time, we need enthusiastic, positive and...Full timeWorldwideFlexible hours
Dunkin'
Aurora, CO2 days ago $50k - $60k
...General Manager $50,000-$60,000 DOE We are not your everyday fast food franchisee. We care! We are a growing Jimmy John's franchisee... ...the restaurant to ensure fast, accurate, world-class customer service and the fulfillment of orders with high-quality products while...Immediate startShift workJimmy John
Aurora, CO1 day ago$19 - $22 per hour
...Room Supervisor leads servers to deliver services with a hospitality focus in accordance... ...role model Maintains and approachable management style Additional Requirements Must... ...hospitality Must maintain resident and guest relations through a courteous,...Full timeWork at officeCentury Park Associates
Aurora, CO3 days ago- ...Primary responsibilities include: registering guests, making reservations, preparing daily... .... Must be able to work in a self-managed environment. Must be effective at listening... ...guests and associates in a friendly, service-oriented manner. Maintain regular attendance...Shift workNight shiftDay shift
Avion Hospitality
Aurora, CO4 days ago $60k - $105k
General Manager (GM) LaMar’s Donuts and Coffee Aurora, CO About LaMar’s Donuts and Coffee... ...leads on the floor, in production, and in service—not from the office. Compensation (... ...cost (COGS + labor) EBITDA contribution Guest satisfaction and mystery shop scores Health...Full timeCasual workWork at officeLocal areaShift workNight shiftWeekend workEarly shift- ...you will have the chance to work with the manager at our current location prior to working... ...for the overall shift-level operations, guest experience, sales performance and execution... ...guests on all of Jamba’s products and services. Essential Functions: Responsible for...Full timeWork at officeImmediate startAll shiftsFlexible hoursShift workAfternoon shift
$22 - $23 per hour
...to success and providing outstanding customer service in a high volume atmosphere? If so our Associate General Manager position at Jet Brite located at Aurora, IL is... ...ensuring a thorough and enjoyable wash for all guests Conduct daily preventative maintenance program...Hourly payDaily paidFlexible hoursNight shiftDay shift$60k - $67.5k
...candidates to fill the Assistant General Manager role. Hospitality is our hallmark and we... ...provide the exceptional hospitality our guests expect. Boychik Kitchen is searching... ...daily restaurant operations and ensure that service principles and quality standards are...Full timeShift workWeekend work$120k - $155k
...The General Manager I role has a national salary range of $120,000 - $155,000. DHL Supply Chain offers multiple benefits including Medical... .... Manage vendor relationships, and ensure cost-effective services and supplies while managing the site in accordance with the...Full timeContract workCasual work$14.42 - $21.04 per hour
...assistant to the Restaurant Leader and provides additional management coverage of operating hours and direct supervision of... ...individual restaurant. Responsibilities Maintains fast, accurate service, positive guest relations and ensures products are consistent with company...Hourly payWork at officeLocal areaShift workTaco Bell
Aurora, CO3 days ago- GameStop in Aurora, Colorado, is looking for a Store Manager who will provide exceptional service to guests while overseeing store operations. The role involves ensuring top guest service, supervising store associates, and managing inventory effectively. Applicants should...Flexible hours
$140k - $280k
...OverviewChampion Window - General ManagerAs the General Manager (GM), you will provide overall leadership, operational oversight, and... ...improve installation quality, cycle times, scheduling efficiency, service responsiveness, and labor productivity. Ensure proper staffing...Work at officeImmediate startAfternoon shift- ...are passionate about creating memorable guest experiences, developing outstanding leaders... ...We are seeking an exceptional General Manager to lead this landmark property. This individual... ..., accountability, and exceptional service. Maintain a visible presence throughout...Local area
The Crescent Hotels Group
Denver, CO2 days ago $70k - $85k
...alternative application process. Rooms Division Manager Full Time Denver, CO, US 17 days ago... ...establishment, ensuring exceptional guest experiences and operational efficiency. This... ...managing front office, housekeeping, and guest services teams to maintain high standards of...Full timeWork at officeMonday to FridayWeekend workWarwick Hotel
Denver, CO3 days ago$198.1k - $334.8k
...and Key Accountabilities Leads a team of District Operations Managers (DOMs), District Sales Managers (DSMs), and support teams,... ...processes, ensuring compliance with regulations and driving customer service excellence. Drives HR processes, including hiring, coaching,...Local areaNight shiftWhite Cap Supply Holdings, LLC.
Denver, CO5 days ago- ...Guest Services Supervisor We are seeking an experienced Guest Services Supervisor who is passionate about delivering exceptional hospitality... ...with hotel standards, policies, and procedures. Serve as Manager on Duty when assigned. Systems & Communication Utilize the property...Local areaFlexible hoursShift workWeekend workAfternoon shift
Crescent Hotels & Resorts
Denver, CO3 days ago $22 - $23.59 per hour
...Guest Services Supervisor Denver, Colorado (Cherry Creek) FLSA: Non-Exempt Status: Full-time Reports to: Front Office Manager Supervises: Front Office Department Pay Range: $22 - $23.59/hour About Us: We are visionaries in the hospitality industry,...Full timeFlexible hoursAfternoon shiftStonebridge Companies
Denver, CO1 day ago- ...General Manager Job Description General Managers are responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre‑planning with strategic new customer outreach, in‑club leads (first time riders) and securing member referrals. Under...Weekend workEarly shift
CycleBar
Centennial, CO3 days ago $60k - $75k
...Job Description Job Description Description: POSITION OVERVIEW The General Manager oversees all daily restaurant operations — guest service, finances, inventory, safety, and HR — while leading a fast-paced team, hiring and onboarding staff, and upholding performance...Full timeImmediate startShift work$170k - $180k
...hospitality leader who thrives on creating memorable guest experiences, building high-performing teams,... ...Downtown is seeking an experienced General Manager to lead all aspects of hotel operations while fostering a culture of service excellence, accountability, and innovation....Local area- ..., no early mornings! Job Summary Management Positions are Full Time only. *In addition... ...and payment procedures Serving guests, making meaningful connections with them... ...literacy Excellent leadership, customer service, and communication skills Ability to...Hourly payFull timeCasual workFlexible hoursShift workWeekend workDay shiftAfternoon shiftEarly shift
- ...perfect place for you. We are searching for qualified customer service reps with personality and a desire to please. Sales continue... ...ensure we are hiring the best people possible. Review with management team evernote feedback from Director of Operations/District Manager...Extra incomeFull timeSecond jobLive inImmediate start
- ...Hotels and Resorts is seeking a General Manager to lead Populus Denver. The role carries... ...traded for the other. The standard of service we lead to is expressed in a modern and personal... ...insights to continuously improve the guest experience. ● Lead with generosity,...Local areaShift work
$60k - $80k
...Description POSITION DESCRIPTION POSITION TITLE: General Manager DEPARTMENT:... ...1-10 employees · 2-4 years of broad retail/hospitality/service industry experience · Comparable management experience...Hourly payWork at officeFlexible hoursShift work$80k - $90k
...Works closely with the AGM and broader management team to oversee daily operations and strategic... ...Receiving criticism — from guests, peers, ownership, and staff — with maturity... ...operational excellence across all areas of service.Responsibilities include: Overseeing...Seasonal workShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Services Manager. Be the first to apply!
