Operations Manager

Position Overview The Operations Manager is responsible for overseeing and optimizing general operations of the location. This role includes managing day-to-day activities, streamlining processes, and ensuring that the location’s processes efficiently and effectively align and support organizational goals. The Operations Manager plays a key role in aligning operations with broader company objectives, maintaining protocols pertaining to patient or client scheduling and ensuring a productive, collaborative work environment. Supervision of the location team may include providing guidance and direction to CEM/CEC teams while ensuring the team’s commitment remains focused on delivering optimal customer service. Essential Job Functions - Oversee accurate and timely processing of all field employee payroll via Aveanna policies and procedures. - Oversee location’s pending and unbilled reporting; provides guidance and support to ensure Aveanna policies and procedures are followed. - Collaborate with Authorizations team and responsible parties on completing monthly insurance verifications. - Support timely communication of payor and benefit-related changes alongside Authorization and Billing personnel to ensure accuracy and compliance - In coordination with location billing personnel, maintain ongoing assessment of Accounts Receivables to identify collections issues and develop plan of correction. - Support compliance, onboarding, credentialing of caregivers, and billing functions. - Provide management direction using appropriate methods and communication channels to set expectations, provide routine feedback, and assess employee performance. - Assist in investigating and resolving patient issues that may arise (e.g. scheduling conflicts, conflict resolution, etc.) - Maintain patient and employee confidentiality following HIPAA guidelines. - Consistently demonstrates a disciplined approach in completing work assignments. Requirements - Bachelor's Degree Required At least one (1) year of supervisory experience - Preferences - Two (2) years of experience as a Client Experience Manager with a proven ability to effectively manage scheduling, ensuring optimal client satisfaction and operational efficiency. Other Skills / Abilities - Must adhere to confidentiality standards and professional boundaries. - Knowledge and understanding of compliance with adherence to regulations. - Ability to comfortably work with families with limited resources. - Quick-thinking and astute decision-making skills. - Attention to detail. - Time Management - Effective problem-solving and conflict resolution - Excellent organization and communication skills - Ability to remain calm and professional in stressful situations. - Strong commitment to clinical excellence - Leadership skills - Ability to train Client Experience Managers and Coordinators. Physical Requirements - Must be able to speak, write, read and understand English. - Must be able to travel; company does not provide vehicles or transportation. - Occasional lifting, carrying, pushing and pulling of up to 40 pounds. - Prolonged walking, standing, bending, kneeling, reaching, twisting. - Must be able to climb stairs. - Must be able to sit for the purpose of documenting and/or providing care delivery. - Must have visual and hearing acuity. - Must have a strong sense of smell and touch. - Must be able to sufficiently reposition patients and move equipment without assistance. - Must be able to appropriately respond physically and mentally to emergency situations in the home or during transport. - Occasional rapid movement and physical agility in response to the spontaneity of children and those patients with neurological impairment Environment - Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions. - Possible exposure to blood, bodily fluids, and infectious diseases Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Vaccine Requirement As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.