Collections Representative

Commercial Loan ConsultantAt Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.Responsibilities:Receive and review loan informationContact borrowers in order to cure delinquency, setup payment arrangements and/or settle accounts through the use of manual calls, an automated dialer, and by utilizing the LM worklist.Identify and recommend optimal workout strategies based on individual borrower circumstancesIdentify and recommend assistance strategies as necessaryIncrease frequency of borrower contact based on days since last paymentCollect documents and information related to rehab progress, and maintenance improvement requestsCollect documents needed for Loss mitigation options.Work Loss Mitigation processes as a SPOC to assist with getting borrowers to the correct workout based on client direction and individual borrower circumstances.Work the shared Commercial team email boxes for Loan servicing, general inquiries, and payoff requests.Work the Commercial team Voicemail for return calls.Qualifications/Skills:Experience in collections requiredFamiliarity with maneuvering around the Internet through various skip tracing sitesFamiliarity with loan terminology, rights, and processesExcellent work ethic, high productivity, and attention to detailSuperior verbal communication and negotiation skillsFlexibility to work weekends requiredMust take the writing assessment providedAbility to multitask is requiredSuperior typing and computer skills requiredCompensation/Bonus/Incentives:Competitive payMonthly bonuses payoutsAdditional incentives based on business needsEducational Requirements:High school graduate, college degree preferred but not requiredAdditional Information:While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.Why NewrezWe're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.Company Benefits:We offer benefits, programs, and perks that support you in every aspect of your life.Medical, dental, and vision insuranceHealth Savings Account with employer contribution401(k) Retirement plan with employer matchPaid Maternity Leave/Parental Bonding Leave/Caregiver LeaveAdoption AssistanceTuition & Certification reimbursementEmployee Mortgage Loan ProgramThe Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardshipsNewrez NOW:Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)Matching Gifts Program - dollar-for-dollar up to $1,000Access to grants, nonprofit resources, and volunteer opportunitiesMore than $6,000,000 donated since 20201 in 5 employees participates in at least one Employee Resource Group (ERG)Equal Employment OpportunityWe're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.