Desktop Support Specialist

Responsibilities:


* Establish computer accounts for new hires and rehires, manage account permissions upon approval, and conduct account exit procedures for departing employees


* Create new telephone accounts for desk phones and mobile devices upon request and approval


* Provide assistance to users experiencing account difficulties, including password resets, account lockouts, and two-factor authentication setup and usage


* Liaise with mobile phone vendors for the procurement, troubleshooting, and removal of mobile phones and hotspot devices


* Participate in weekly New Hire Orientation meetings to facilitate new employee account onboarding


* Support other physical IT tasks, such as system lifecycle activities, IT space organization, and general maintenance of technical areas


* Perform other duties as assigned


Requirements:


* 7+ years of experience in IT support


* Proficiency in Windows, Mac, and Linux operating systems


* Exceptional technical verbal and written communication skills


* Ability to communicate professionally and courteously with colleagues and clients


* Proactive, energetic, possessing strong organizational skills and the capacity to prioritize workload


* Detail-oriented and capable of efficiently managing a diverse range of tasks


* Adept at effective time management, triage, and prioritization based on production requirements


* Capable of regularly lifting 50 lbs