IT Support Specialist

Job Description

Job Description

Precision Resources, a division of the Trimarc Group Inc., is presently recruiting for an IT Support Specialist to join a client in Dallas, TX. This is an onsite position.

Compensation $55k-$65K

Position Summary:
The individual will be responsible for providing technical support and maintenance of laptops, desktops, virtual desktops, mobile devices, applications and peripherals.  Researches complex problems, identifies specifications, installs software/hardware and tests computing systems and peripherals within established guidelines.

Requirements:

• Five years of work experience providing hands on support.
  
• Technical Degree/Associate’s Degree desired but not required.
  
• Strong knowledge of Windows operating systems, O365, Office Suite, and MacOS.
  
• Enterprise Desktop Management experience with tool such as Service Now and SCCM.
  
• Ability to provide remote support for offsite users.
  
• Experience with TCP/IP based services (DHCP, DNS, networks (LAN/WAN, Wireless, VPN), and telephone switches.
  
• Scripting experience a plus.
  
• Excellent customer service skills.
  
• US Citizen or Green Card required.
  

Responsibilities:

• Installation, configuration, and ongoing usability of computers, peripheral equipment, and software.
  
• Interact with vendor support contacts to resolve technical problems with computing equipment and software.
  
• Ensures computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administration systems.
  
• Work with procurement staff to purchase hardware, software, computer supplies.
  
• Manage and documents service desk que for tickets and escalations.
  
• Provides after hours and weekend support as needed.
  
• Work in the office.
  

Candidates requiring sponsorship will not be considered by the client.
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Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals in the southeast.

Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results.

We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients.  From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.